At a Glance
- Tasks: Deliver exceptional customer service and support the UK sales region.
- Company: Stable company with a strong community and global reach.
- Benefits: Competitive compensation and a supportive work environment.
- Other info: Office-based role with opportunities for collaboration across borders.
- Why this job: Join a close-knit team and grow your career while making an impact.
- Qualifications: 3+ years in customer service, technical aptitude, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Due to continued growth and market development, we are searching for an experienced Customer Service Representative to become an active team member supporting the UK sales region. In this varied and challenging role, you will be responsible for the first customer contacts. We are looking for someone who has a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solutions. Thanks to your commercial attitude and technical aptitude, you will enhance sales over the phone and by email. You will manage and follow up the end-to-end process from product selection, quoting, sales order entry up to the delivery of materials. You will need to build strong relationships with our customers, sales and technical support teams and our Credit Department in Luxembourg.
Key Responsibilities:
- Provide customers with price, lead time, product information, technical documents, etc. to influence decision making and maximize sales
- Prepare and follow up on quotes based on pricing guidelines from the commercial team
- Understand and convert customer requirements into orders in our SAP ERP system
- Process and follow up on incoming orders according to our established procedures
- Cooperate closely with the credit department to ensure reliable order fulfilment
- Liaise with the replenishment team and occasionally with suppliers
- Coordinate shipments to customers – liaise with the warehouse / carriers if necessary
- Check daily reports and act accordingly
- Additional administrative tasks upon request from the Local Operations Manager
Qualifications and experience:
- This position requires experience of 3+ years in a commercial or customer service environment (ideally B-to-B)
- You have a technical aptitude and any experience in a technical environment (construction would be an advantage)
- You have excellent administrative skills and are attentive to details
- Knowledge of International business would be an advantage
- You are at ease with phone communication for order clarification
- You have an excellent command of English. Other language skills are also advantageous
- SAP experience is an advantage
- You have strong verbal and written communication skills, and you are a good team player
- You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment
- You have a good knowledge and experience with IT tools
Reporting line and location:
This is an office-based role located either in Tipton, West Midlands or Epworth, North Lincolnshire, and reporting to the Local Operations Manager.
Our offer:
- Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes.
- Package: we offer competitive compensation that recognizes your expertise and dedication.
- Great place to work: we are not just a big company; we are a close-knit community that spans continents.
Apply now and become part of our extraordinary journey!
Customer Service Representative, UK in Tipton employer: Viking EMEA
Join a stable and thriving company that has successfully navigated over three decades of change, offering you the chance to be part of a close-knit community while enjoying the resources of a multinational structure. As a Customer Service Representative, you'll benefit from competitive compensation, a supportive work culture, and ample opportunities for career growth in an inclusive environment. Experience the best of both worlds as you contribute to impactful projects and build strong relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative, UK in Tipton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Viking EMEA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Viking EMEA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative, UK in Tipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Viking EMEA:Your cover letter is your chance to shine! Tell us why you want to work at Viking EMEA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Viking EMEA!
How to prepare for a job interview at Viking EMEA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
