Customer Service Advisor - Development Services in Tipton

Due to continued growth and market development, we are searching for an experienced Customer Service Representative to become an active team member supporting the UK sales region. We are looking for someone who has a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solutions. Thanks to your commercial attitude and technical aptitude, you will enhance sales over the phone and by email. You will manage and follow up the end-to-end process from product selection, quoting, sales order entry up to the delivery of materials. You will need to build strong relationships with our customers, sales and technical support teams and our Credit Department in Luxembourg. Prepare and follow up on quotes based on pricing guidelines from the commercial team Understand and convert customer requirements into orders in our SAP ERP system Liaise with the replenishment team and occasionally with suppliers Additional administrative tasks upon request from the Local Operations Manager This position requires experience of 3+ years in a commercial or customer service environment (ideally B-to-B) You are at ease with phone communication for order clarification You have an excellent command of English. Other language skills are also advantageous SAP experience is an advantage You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment This is an office-based role located either in Tipton, West Midlands or Epworth, North Lincolnshire, and reporting to the Local Operations Manager. Stable company: for over three decades , our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. we are a ship that has sailed through storms and emerged stronger. Package: we offer competitive compensation that recognizes your expertise and dedication. we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family.