At a Glance
- Tasks: Provide technical support for cutting-edge Detection & CCS products across EMEA.
- Company: Join a stable, innovative company with a strong commitment to tradition and community.
- Benefits: Competitive salary, exciting travel opportunities, and a supportive work environment.
- Other info: Be part of a close-knit team that values collaboration and personal growth.
- Why this job: Make a real impact while growing your career in a dynamic, global setting.
- Qualifications: Deep technical knowledge of Detection & CCS systems and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Sales Support Engineer for Detection and Controls will be a key player in our enhancement of the team where you’ll be the technical backbone for our cutting‑edge Detection & CCS product portfolio. You will provide technical support for detection & CCS products & systems to Viking EMEA customers and staff whilst increasing Viking EMEA share of that market.
Responsibilities:
- Contribute to obtaining and maintaining local approvals, certifications, and compliance with relevant standards.
- Deliver comprehensive Level 2 technical support for detection/CCS systems to customers, internal teams, and specifiers.
- Support local sales teams by providing technical expertise that contributes to achieving annual sales and margin targets.
- Provide market and product feedback to Product Management to support product improvements and new product development.
- Promote Viking detection/CCS products through training, seminars, and technical engagement with industry stakeholders.
- Ensure Viking’s detection/CCS solutions are correctly specified in projects by supporting consultants, insurers, authorities, and end‑users.
Furthermore, you will have the following duties:
- Provide advanced technical support to customers, sales teams, and internal staff on detection/CCS systems in the EMEA region (excluding LDE/LPL).
- Support Operations with technical input for quotations and project‑related documentation.
- Execute Products Demonstration Support in specifying the detection & control product range with consultants, end users and internal LTS colleagues.
- Prepare and conduct commercial training for external customers and internal colleagues in accordance with the company product training standards and best practices, for all the products in the Detection and Controls portfolio (whether Minimax‑Viking made or from 3rd parties).
- Share knowledge with other technical support colleagues and provide backup support when needed.
- Support the rollout of beta products and provide feedback/input during new developments.
- Participate to product claims resolution (e.g. Provide expert guidance to sales teams for dispute resolution & decision making).
The role includes up to 20% of travelling. You can be located preferably in the UK, Poland, Spain or Italy and work from one of Viking offices. You will report to the EMEA Gas, Detection & Watermist Team Lead.
Qualifications and experience:
- Deep technical knowledge of Detection & CCS systems and related technologies.
- Experience in technical support and product training.
- Strong problem‑solving skills and attention to detail.
- Excellent communication skills in English (additional languages are a plus).
- Ability to thrive in a fast‑paced, global environment.
Personal characteristics:
- You have a high level of energy and a strong sense of commitment.
- You should be a self‑motivated and organized self‑starter.
- You are a team player with a strong character.
- You are a good communicator.
- You are able to prioritize and get things done and also able to adapt your agenda in the most efficient way to maximize the result.
Our offer:
- Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes.
- Package: we offer a competitive compensation package that recognizes your expertise and dedication.
- Great place to work: we’re not just a big company; we’re a close‑knit community that spans continents.
Apply now and become part of our extraordinary journey!
Detection & Controls Sales Support Engineer, EMEA in Epworth employer: Viking EMEA
Viking EMEA is an exceptional employer that combines the stability of a long-standing company with the dynamic environment of a multinational organisation. Employees benefit from a competitive compensation package, exciting travel opportunities, and a supportive work culture that fosters collaboration and personal growth. Join us to be part of a close-knit community where your contributions make a real impact in the field of Detection & Controls.
StudySmarter Expert Advice🤫
We think this is how you could land Detection & Controls Sales Support Engineer, EMEA in Epworth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Viking's Detection & CCS products and think about how your skills can solve their challenges. Show them you’re not just another candidate.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. It’ll help you articulate your thoughts and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can leave a lasting impression. Plus, it shows you’re genuinely interested in the role. Apply through our website and let’s get you started!
We think you need these skills to ace Detection & Controls Sales Support Engineer, EMEA in Epworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Detection & Controls Sales Support Engineer role. Highlight your technical knowledge of Detection & CCS systems and any relevant experience in technical support or product training. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and ability to thrive in a fast-paced environment, as these are key for us.
Showcase Your Communication Skills:Since excellent communication is crucial for this position, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to engage with different stakeholders. We love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Viking EMEA!
How to prepare for a job interview at Viking EMEA
✨Know Your Stuff
Make sure you brush up on your technical knowledge of Detection & CCS systems. Be ready to discuss specific products and their applications, as well as any relevant certifications or standards. This will show that you're not just familiar with the basics but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you provided support or training that led to successful outcomes. This will demonstrate your ability to think on your feet and contribute to the team’s success.
✨Communicate Clearly
Since excellent communication skills are a must, practice explaining complex technical concepts in simple terms. You might be asked to present a product or solution, so being able to articulate your thoughts clearly will set you apart from other candidates.
✨Be a Team Player
Highlight your experience working collaboratively with sales teams and other departments. Share stories that illustrate your ability to support colleagues and contribute to a positive team environment. This will resonate well with the company culture they’re looking for.
