At a Glance
- Tasks: Deliver exceptional customer service and support the UK sales region.
- Company: Stable company with over three decades of experience and a close-knit community.
- Benefits: Competitive compensation, career growth, and a supportive work environment.
- Other info: Office-based role with opportunities for collaboration across borders.
- Why this job: Join a dynamic team and make a real impact in customer relations.
- Qualifications: 3+ years in customer service, strong communication skills, and technical aptitude.
The predicted salary is between 25000 - 32000 £ per year.
Due to continued growth and market development, we are searching for an experienced Customer Service Representative to become an active team member supporting the UK sales region. In this varied and challenging role, you will be responsible for the first customer contacts. We are looking for someone who has a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solutions. Thanks to your commercial attitude and technical aptitude, you will enhance sales over the phone and by email. You will manage and follow up the end-to-end process from product selection, quoting, sales order entry up to the delivery of materials. You will need to build strong relationships with our customers, sales and technical support teams and our Credit Department in Luxembourg.
Key Responsibilities:
- Provide customers with price, lead time, product information, technical documents, etc. to influence decision making and maximize sales
- Prepare and follow up on quotes based on pricing guidelines from the commercial team
- Understand and convert customer requirements into orders in our SAP ERP system
- Process and follow up on incoming orders according to our established procedures
- Cooperate closely with the credit department to ensure reliable order fulfilment
- Liaise with the replenishment team and occasionally with suppliers
- Coordinate shipments to customers – liaise with the warehouse / carriers if necessary
- Check daily reports and act accordingly
- Additional administrative tasks upon request from the Local Operations Manager
Qualifications and experience:
- This position requires experience of 3+ years in a commercial or customer service environment (ideally B-to-B)
- You have a technical aptitude and any experience in a technical environment (construction would be an advantage)
- You have excellent administrative skills and are attentive to details
- Knowledge of International business would be an advantage
- You are at ease with phone communication for order clarification
- You have an excellent command of English. Other language skills are also advantageous
- SAP experience is an advantage
- You have strong verbal and written communication skills, and you are a good team player
- You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment
- You have a good knowledge and experience with IT tools
Reporting line and location:
This is an office-based role located either in Tipton, West Midlands or Epworth, North Lincolnshire, and reporting to the Local Operations Manager.
Our offer:
- Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes.
- Package: we offer competitive compensation that recognizes your expertise and dedication.
- Great place to work: we are not just a big company; we are a close-knit community that spans continents.
- Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment.
Apply now and become part of our extraordinary journey!
Customer Service Representative, UK employer: Viking EMEA
Join a stable and thriving company that has successfully navigated over three decades of change, offering you the chance to be part of a close-knit community while enjoying the resources of a multinational structure. As a Customer Service Representative, you'll benefit from competitive compensation, a supportive work culture, and ample opportunities for career growth in an inclusive environment. Experience the best of both worlds as you contribute to impactful projects and build strong relationships with customers and colleagues alike.
