At a Glance
- Tasks: Provide technical support for cutting-edge Detection & CCS products across EMEA.
- Company: Join a stable, innovative company with a strong commitment to excellence.
- Benefits: Competitive salary, exciting travel opportunities, and a supportive work environment.
- Other info: Be part of a close-knit community that values collaboration and personal growth.
- Why this job: Make a real impact while growing your career in a dynamic, global setting.
- Qualifications: Deep technical knowledge of Detection & CCS systems and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Sales Support Engineer for Detection and Controls will be a key player in our enhancement of the team where you'll be the technical backbone for our cutting-edge Detection & CCS product portfolio. You will provide technical support for detection & CCS products & systems to Viking EMEA customers and staff whilst increasing Viking EMEA share of that market.
The key objectives of the role are:
- Deliver comprehensive Level 2 technical support for detection/CCS systems to customers, internal teams, and specifiers.
- Support local sales teams by providing technical expertise that contributes to achieving annual sales and margin targets.
- Provide market and product feedback to Product Management to support product improvements and new product development.
- Promote Viking detection/CCS products through training, seminars, and technical engagement with industry stakeholders.
- Ensure Viking’s detection/CCS solutions are correctly specified in projects by supporting consultants, insurers, authorities, and end‑users.
- Contribute to obtaining and maintaining local approvals, certifications, and compliance with relevant standards.
Furthermore, you will have the following duties:
- Provide advanced technical support to customers, sales teams, and internal staff on detection/CCS systems in the EMEA region (excluding LDE/LPL).
- Support Operations with technical input for quotations and project-related documentation.
- Execute Products Demonstration Support in specifying the detection & control product range with consultants, end users and internal LTS colleagues.
- Prepare and conduct commercial training for external customers and internal colleagues in accordance with the company product training standards and best practices, for all the products in the Detection and Controls portfolio (whether Minimax-Viking made or from 3rd parties).
- Share knowledge with other technical support colleagues and provide backup support when needed.
- Support the rollout of beta products and provide feedback/input during new developments.
- Participate to product claims resolution (e.g. Provide expert guidance to sales teams for dispute resolution & decision making).
Location / Traveling / Reporting line: The role includes up to 20% of travelling. You can be located preferably in the UK, Poland, Spain or Italy and work from one of Viking offices. You will report to the EMEA Gas, Detection & Watermist Team Lead.
Qualifications and experience:
- Deep technical knowledge of Detection & CCS systems and related technologies.
- Experience in technical support and product training.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills in English (additional languages are a plus).
- Ability to thrive in a fast-paced, global environment.
Personal characteristics:
- You have a high level of energy and a strong sense of commitment.
- You should be a self-motivated and organized self-starter.
- You are a team player with a strong character.
- You are a good communicator.
- You are able to prioritize and get things done and also able to adapt your agenda in the most efficient way to maximize the result.
Our offer:
- Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes.
- Package: we offer a competitive compensation package that recognizes your expertise and dedication.
- Great place to work: we’re not just a big company; we’re a close-knit community that spans continents.
- Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment.
If you are interested in this position, please send your Curriculum Vitae and cover letter in English.
Detection & Controls Sales Support Engineer, EMEA in Birmingham employer: Viking EMEA
Join a stable and thriving company that has successfully navigated over three decades of change, offering you the chance to be part of a close-knit community while enjoying the resources of a multinational structure. As a Customer Service Representative, you'll benefit from competitive compensation, a supportive work culture, and ample opportunities for career growth in an inclusive environment. Experience the best of both worlds as you contribute to impactful projects and build strong relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Detection & Controls Sales Support Engineer, EMEA in Birmingham
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Viking EMEA!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Detection & Controls Sales Support Engineer, EMEA position at Viking EMEA, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Viking EMEA is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Detection & Controls Sales Support Engineer, EMEA role at Viking EMEA!
We think you need these skills to ace Detection & Controls Sales Support Engineer, EMEA in Birmingham
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Viking EMEA and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Viking EMEA
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Viking EMEA.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Viking EMEA, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
