At a Glance
- Tasks: Provide technical support for cutting-edge Detection & CCS products across EMEA.
- Company: Join a stable, innovative company with a strong commitment to excellence.
- Benefits: Competitive salary, exciting travel opportunities, and a supportive work environment.
- Other info: Be part of a close-knit community that values collaboration and personal growth.
- Why this job: Make a real impact while growing your career in a dynamic, global setting.
- Qualifications: Deep technical knowledge of Detection & CCS systems and excellent communication skills.
The predicted salary is between 40000 - 50000 € per year.
The Sales Support Engineer for Detection and Controls will be a key player in our enhancement of the team where you'll be the technical backbone for our cutting-edge Detection & CCS product portfolio. You will provide technical support for detection & CCS products & systems to Viking EMEA customers and staff whilst increasing Viking EMEA share of that market.
The key objectives of the role are:
- Deliver comprehensive Level 2 technical support for detection/CCS systems to customers, internal teams, and specifiers.
- Support local sales teams by providing technical expertise that contributes to achieving annual sales and margin targets.
- Provide market and product feedback to Product Management to support product improvements and new product development.
- Promote Viking detection/CCS products through training, seminars, and technical engagement with industry stakeholders.
- Ensure Viking’s detection/CCS solutions are correctly specified in projects by supporting consultants, insurers, authorities, and end‑users.
- Contribute to obtaining and maintaining local approvals, certifications, and compliance with relevant standards.
Furthermore, you will have the following duties:
- Provide advanced technical support to customers, sales teams, and internal staff on detection/CCS systems in the EMEA region (excluding LDE/LPL).
- Support Operations with technical input for quotations and project-related documentation.
- Execute Products Demonstration Support in specifying the detection & control product range with consultants, end users and internal LTS colleagues.
- Prepare and conduct commercial training for external customers and internal colleagues in accordance with the company product training standards and best practices, for all the products in the Detection and Controls portfolio (whether Minimax-Viking made or from 3rd parties).
- Share knowledge with other technical support colleagues and provide backup support when needed.
- Support the rollout of beta products and provide feedback/input during new developments.
- Participate to product claims resolution (e.g. Provide expert guidance to sales teams for dispute resolution & decision making).
Location / Traveling / Reporting line: The role includes up to 20% of travelling. You can be located preferably in the UK, Poland, Spain or Italy and work from one of Viking offices. You will report to the EMEA Gas, Detection & Watermist Team Lead.
Qualifications and experience:
- Deep technical knowledge of Detection & CCS systems and related technologies.
- Experience in technical support and product training.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills in English (additional languages are a plus).
- Ability to thrive in a fast-paced, global environment.
Personal characteristics:
- You have a high level of energy and a strong sense of commitment.
- You should be a self-motivated and organized self-starter.
- You are a team player with a strong character.
- You are a good communicator.
- You are able to prioritize and get things done and also able to adapt your agenda in the most efficient way to maximize the result.
Our offer:
- Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes.
- Package: we offer a competitive compensation package that recognizes your expertise and dedication.
- Great place to work: we’re not just a big company; we’re a close-knit community that spans continents.
- Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment.
If you are interested in this position, please send your Curriculum Vitae and cover letter in English.
Detection & Controls Sales Support Engineer, EMEA in Birmingham employer: Viking EMEA
Viking EMEA is an exceptional employer that combines the stability of a long-standing company with the warmth of a close-knit community. As a Detection & Controls Sales Support Engineer, you will benefit from a competitive compensation package, exciting travel opportunities, and a nurturing environment that fosters career growth and collaboration across borders. Join us to be part of impactful projects while enjoying the resources of a multinational structure and the support of a family-like atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Detection & Controls Sales Support Engineer, EMEA in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your technical knowledge of Detection & CCS systems. Be ready to discuss how your expertise can help Viking EMEA achieve its goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your communication skills. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our Viking family.
We think you need these skills to ace Detection & Controls Sales Support Engineer, EMEA in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical knowledge of Detection & CCS systems. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Detection & Controls field and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those strong problem-solving skills, so share specific instances where you made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Viking EMEA
✨Know Your Stuff
Make sure you brush up on your technical knowledge of Detection & CCS systems. Be prepared to discuss specific products and their applications, as well as any recent developments in the field. This will show that you're not just interested in the role but also passionate about the technology.
✨Practice Your Pitch
Since you'll be providing training and support, practice explaining complex concepts in simple terms. Think about how you would present a product demo or training session. This will help you communicate effectively during the interview and demonstrate your teaching skills.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've tackled technical challenges or resolved customer issues. Highlight your problem-solving process and how you collaborated with others to achieve results. This will illustrate your ability to thrive in a fast-paced environment.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
