HCP External Engagement Manager

We are a specialist pharmaceutical company 100% dedicated to developing medicines to treat and prevent HIV. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, our ambition is to end the HIV epidemic. As the pioneers in HIV innovation, we constantly look to push the boundaries of science to develop medicines that can change lives and give people more choice. Beyond our medicines, we are proud of our deep connection with the HIV community and work with partners to advance research and development, address HIV-related stigma, increase access to our medicines and provide funding and support to local community organisations to support their efforts in the HIV response. We are ViiV Healthcare. Here until HIV and AIDS are not.

We are seeking a detail-oriented HCP External Engagement Manager to manage and deliver end-to-end contracting activities with healthcare professionals (HCPs) and healthcare organisations (HCOs). You will ensure contracts are accurate, compliant with ViiV policies and local regulations, and executed efficiently by partnering with internal teams (Medical, Legal, Finance, Procurement, Event Operations) and external stakeholders. This role ensures high-quality and compliant coordination of all UK HCP contracts and engagements, enabling timely, ethical, and transparent interactions with external experts. As part of ViiV’s Customer Experience function, this role strengthens operational excellence and ensures external engagements support ViiV’s mission to end the HIV epidemic by 2030.

In this role you will:

• Manage the full lifecycle of HCP/HCO contracts for assigned markets or product areas: intake, template selection, drafting support, review coordination, signature collection, execution and archiving in the contract management system.
• Lead the design and optimisation UK processes related to HCP/HCO payment and contracting, ensuring they are efficient, scalable and fully compliant with ABPI, ABAC, and internal governance.
• Ensure all contracting activity complies with GSK internal policies (including interactions with HCPs/HCOs, Anti-Bribery & Corruption, and privacy) and local regulatory requirements; escalate potential compliance risks to Legal/Compliance and your Manager.
• Act as the primary liaison between internal requestors including Medical Affairs and Commercial teams to accelerate contract reviews and resolve queries; maintain clear and timely stakeholder communications.
• Maintain contract data integrity: enter and update contract metadata, key milestones (deliverables, payment schedules) and status in the contracting system; produce routine management reports.
• Coordinate payment and invoicing with Finance and Accounts Payable, ensuring appropriate documentation (invoices, signed agreements, receipts) is collected and retained.
• Provide guidance to internal teams on standard contract templates and procedures; support training and onboarding of new users on contracting tools and processes.
• Identify operational issues and propose/implement process improvements, template updates and automation opportunities to reduce cycle times, mitigate risk and increase transparency.
• Support audits and internal/external reviews by preparing contract evidence packages and responding to information requests in collaboration with Compliance/Legal.
• Work closely with Key External Experts, Healthcare Organisations and third party partners to ensure seamless delivery of engagements and a high quality experience.
• Manage and oversee outsourced operational partners responsible for raising and managing purchase orders across the LOC, including setting and tracking KPIs for 3rd party vendors.

Decision-making and authority:

• Operates with day-to-day autonomy within established policies, templates and escalation pathways.
• Progresses standard contracts using established templates and company policy; escalates non-standard terms, legal red flags or potential policy breaches to the Manager/Legal/Compliance.
• Can approve routine administrative contract changes (e.g., contact details, administrative amendments) but does not approve material commercial terms, legal clauses or unusual payment arrangements.
• Recommends process improvements and assists in workload prioritisation for the contracting team.
• Operates with broad autonomy to prioritise workload, resolve stakeholder issues, lead process decisions, and manage vendor performance.

Qualifications & Skills:

We are looking for professionals with these required skills to achieve our goals:

• Experience in administrative, operational, or coordinator roles.
• Strong organisational skills and ability to manage multiple workflows at pace.
• High accuracy and attention to detail.
• Ability to work across functions and communicate effectively.
• Experience working in a regulated environment.
• IT proficiency (MS Office, SharePoint, workflow/approval systems).

Preferred Qualifications & Skills:

If you have the following characteristics, it would be a plus:

• Experience within pharmaceuticals, healthcare, or a compliance-heavy environment.
• Familiarity with ABPI Code and transparency reporting.
• Previous experience supporting HCP contracting or medical operations.

ViiV Healthcare is a global specialty HIV company, the only company that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to leave no person living with HIV behind. We do this by being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We will push through every challenge until HIV/AIDS is eradicated.

ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV pandemic. We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference. While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.

ViiV Healthcare is a company 100% focused on HIV that is majority owned by GSK, a global biopharma organization. As an employee of ViiV, you are part of a team united by a clear mission to leave no person living with HIV behind. Additionally, through our shareholder relationship with GSK, you have access to a range of shared benefits and career development opportunities.