At a Glance
- Tasks: Lead and inspire the Front Office team to create unforgettable guest experiences.
- Company: Join the luxury lifestyle brand, IHG, at Canary Riverside Plaza London.
- Benefits: Competitive salary, free meals, paid holidays, and global career progression opportunities.
- Other info: Inclusive workplace with a commitment to diversity and employee wellbeing.
- Why this job: Be part of an exciting new chapter in London's luxury hospitality scene.
- Qualifications: Experience in hotel front office management and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
Front Office Manager - London
Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Front Office Manager to inspire and lead!
Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital's luxury lifestyle scene.
- Joining the IHG portfolio in Summer 2026 as
- Canary Riverside Plaza London, Vignette Collection
- this exciting new chapter marks the brand's first property in London.
Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool.
As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London's most dynamic destinations.
As a Front Office Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) ...
- Managing our team of Front Office and Nights Team to support them to providing our guests with heartfelt human connections - coaching, mentoring and developing your team
- Creating rotas for your team to ensure suitable cover throughout the days and nights
- Working closely with other HODs and the Operations Manager to continuously improve our service and identify areas which can be more effective
- Dealing with any high-level service recoveries which require additional support and training your team on how to deal with service recoveries whilst encouraging promotion of our loyalty scheme and improving our Guest Love scores
- Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands
We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences.
In addition to this, we are looking for someone who has....
- Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment.
- Proven ability to lead, coach and develop Front Office and Nights teams to deliver exceptional guest experiences.
- Strong people management skills with experience in rota planning, performance management and team development.
- Demonstrated success in handling complex guest issues and service recovery situations with professionalism and confidence.
- Excellent communication and stakeholder management skills with the ability to collaborate effectively across departments.
- Experience driving guest satisfaction, loyalty programme engagement and service quality initiatives.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced operational environment.
- Flexible approach to working patterns, with the ability to support the operational needs of a 24-hour hotel business.
Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences.
In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as...
- Financial security
- A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
- Growth and development
- extensive training, opportunities for career progression across the world. IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
- Colleague perks
- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate.
Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
Wellbeing
-employee assistance programme available 24/7 and much more!
If you are looking to join a hotel company where you can be your authentic self, create meaningful connections and be part of an exciting new chapter for Vignette Collection in London, click apply today!
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process.
Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Front Office Manager - London employer: Vignette Collection
Canary Riverside Plaza London, Vignette Collection by IHG is an exceptional employer that champions individuality and authentic connections within a vibrant luxury lifestyle environment. Located in the heart of Canary Wharf, employees benefit from a competitive salary, extensive training, and career progression opportunities, alongside perks such as discounted stays at over 6,000 hotels worldwide. Join a team that values your growth and wellbeing while creating meaningful guest experiences in one of London's most dynamic destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vignette Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vignette Collection
Don't be shy about reaching out to Vignette Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vignette Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vignette Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
