Duty Manager - London

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Duty Manager to inspire and lead! Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital's luxury lifestyle scene. Joining the IHG portfolio in Summer 2026 as Canary Riverside Plaza London, Vignette Collection - this exciting new chapter marks the brand's first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool.

As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London's most dynamic destinations.

As a Duty Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities:

• Supporting our Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large).
• Working closely with all our Hotel departments, ensuring that any problems throughout the Hotel are dealt with swiftly and with our Guests needs at the centre of the resolution.
• Having a strong presence throughout the Hotel, you will be confident in helping out where is needed and always willing to go above and beyond to provide our guests with an excellent stay.
• Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations.
• Supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service.
• Ensuring all Team Members have completed relevant training and are confident with all aspects of their role, you will be someone who enjoys to lead and motivate your team.
• Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed.
• Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands.

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences. In addition to this, we are looking for someone who has Duty management or team leadership experience in a property of similar size.