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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and facilities management.
- Company: Join a fast-growing company with a focus on customer excellence.
- Benefits: Supportive environment, career growth, and the chance to travel across sites.
- Why this job: Make a real impact by championing customer service and leading a dynamic team.
- Qualifications: Supervisory experience and a passion for outstanding customer service.
- Other info: Work Monday to Friday, 8am-4pm, with flexibility for occasional early starts or late finishes.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities
- Lead with energy, inspire, and support a high‑performing team to deliver outstanding facilities and front‑of‑house services.
- Be a trusted go‑to person for client, visitor, and team interactions, creating a welcoming, efficient, and high‑quality experience.
- Train, mentor, and conduct regular performance reviews to develop team members and foster a culture of excellence.
- Respond to customer needs quickly and professionally, escalating issues when necessary.
- Perform quality checks and seek continuous improvements in how we deliver our services.
- Collaborate closely with client representatives to align on goals and a single team ethos.
- Maintain accurate records and ensure compliance with company processes.
- Promote a safe, clean, and professional working environment.
What You Bring To The Role
- Proven experience in a supervisory or team leadership role, ideally in facilities, front‑of‑house, or customer service environments.
- A genuine passion for providing top‑tier service and making people feel valued.
- Strong communication and interpersonal skills; you connect easily with clients and colleagues at all levels.
- A proactive, professional, and solutions‑focused attitude.
- Ability to multitask, prioritise, and adapt in a dynamic workplace.
- Competence in Microsoft Office and digital communication platforms (Teams, Zoom, etc.).
- Experience in reception, admin, or facilities management is a strong advantage.
- A commitment to upholding safety, confidentiality, and company values.
What We Offer
- A key leadership role in a supportive, people‑focused company.
- Opportunities for personal development and career progression.
- A collaborative and inclusive workplace where your voice is heard.
- The chance to represent a brand that takes pride in service excellence.
Working Hours
- Monday to Friday, 8am‑4pm (35 hours/week)
- Flexibility required for occasional early starts or late finishes.
Ready to take the next step in your Leadership Journey?
Apply today and help us shape the gold standard in customer service and facilities support.
Location: Vigilant, Glasgow city centre – this is an on‑site role with occasional travel to Edinburgh, Dundee, and Aberdeen. A driving licence is helpful but not essential.
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Front of House Supervisor employer: Vigilant
Contact Detail:
Vigilant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved customer issues. Being able to share these experiences confidently will demonstrate your supervisory skills and passion for customer service.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, training opportunities, and how they measure success in customer service. This not only helps you gauge if it’s the right fit but also shows you’re proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to deliver exceptional experiences in previous roles.
Highlight Your Leadership Skills: As a Supervisor, we want to see your leadership style! Talk about your experience in managing teams, conducting training, and motivating others. Use clear examples to demonstrate how you’ve led by example in past positions.
Tailor Your Application: Make sure to customise your application to fit the job description. Use keywords from the posting, like 'customer excellence' and 'team development', to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at Vigilant
✨Know Your Customer Service Stuff
Brush up on your customer service principles and be ready to share examples of how you've delivered exceptional service in the past. Think about specific situations where you went above and beyond for a client or resolved a tricky issue.
✨Show Off Your Leadership Skills
Prepare to discuss your supervisory experience in detail. Be ready to talk about how you've motivated teams, conducted training, and handled performance reviews. Use real-life examples to illustrate your leadership style and how it aligns with the company's customer-first culture.
✨Be Ready to Discuss Team Dynamics
Think about how you foster collaboration and maintain high standards within your team. Prepare to share strategies you've used to ensure everyone is on the same page and how you handle conflicts or challenges that arise in a team setting.
✨Demonstrate Your Organisational Skills
Since this role involves managing multiple priorities, come prepared with examples of how you've successfully juggled tasks in the past. Highlight your organisational methods and any tools you use to keep everything running smoothly, especially in a fast-paced environment.