At a Glance
- Tasks: Oversee security operations, manage a team, and ensure safety standards are met.
- Company: Prestigious development in central London with a focus on professionalism.
- Benefits: Competitive pay of £14.87 per hour, increasing to £15.75, plus 19.6 days holiday.
- Other info: Flexible shifts with opportunities for career growth in a vibrant environment.
- Why this job: Join a dynamic team and make a real impact on security and client satisfaction.
- Qualifications: SIA DS/SG & CCTV licensed, supervisory experience, and strong communication skills.
The predicted salary is between 14.87 - 14.87 £ per hour.
We are seeking a professional Duty Manager to join our expanding team within a newly built prestigious development in central London. The successful candidate (SIA DS/SG & SIA CCTV licensed) will be responsible for maintaining the day‑to‑day security requirements, maintaining a corporate image and high standards of professionalism. This is a full‑time role, working 4 on 4 off days and nights shift (07:00-19:00hrs/1900-0700hrs). We offer a competitive rate of pay of £14.87 per hour (£15.75 from 1st May), and you will be entitled to 19.6 days holiday per annum.
Key Responsibilities
- To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to.
- Supervise and oversee the shift team and provide full support to the Estate Security Manager.
- Ensure all staff on the shift are fully trained with all site procedures/relevant systems.
- Ensure shift handovers are reviewed and completed to a high standard by all staff.
- Ensure your team are fully aware and conversant with the day's activities.
- To ensure that all incidents are managed and responded to.
- Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day.
- Ability to work using your own initiative and manage team members where required.
- Ensuring that the Estate remains safe and secure at all times.
- Ensure building/access pass requests are actioned promptly.
- Ensure that all incidents are reported and responded to correctly.
- Be seen as a visible customer focused professional greeting and engaging with visitors.
- Provide a consistent professional service at all times.
- Communicate visitor/client arrivals to the relevant person promptly.
- Key and asset Management via MyTag. Previous working experience with MyTag, or similar, would be beneficial.
- Maintain a high security awareness at all times.
- Undertake patrols and inspections in accordance with management instructions when required.
- Proficient use of relevant communications equipment will require candidate to have good communication skills.
- Ensuring all H&S policies are adhered to.
- Ensure all tasks and assignments are carried out to a high standard.
- Must have a full understanding of the cross functions covered by each division – i.e., front of house, loading bay, control room incident management and response.
- Ensuring that no unauthorised persons are permitted in prohibited areas.
- Issue visitor passes using agreed processes and procedures.
- Ensure thorough incident reports are completed and these are submitted within the agreed timeframe.
- Work alongside other service providers to achieve shared client goals through a 'one-team approach'.
- Strategic planning of the security function.
- Ensure compliance with SLA requirements, minimizing risks to all associates in the client's business.
- Responsible for rota creation, ensuring extra cover requests are booked and full manning levels maintained.
- Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support.
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
- Ensure all staff uniforms are of a high standard with a clean‑cut presentation at all times.
Essential Candidate Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
- Smart and confident.
- Previous experience in a Supervisor/Management role.
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability.
- Excellent interpersonal skills and the ability to interact with people at all levels.
- Immaculate presentation.
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
- Maintain and practice a high degree of confidentiality at all times.
- Computer literate and good communication skills, both written and verbal.
- Able to be vetted back 5 years or since leaving compulsory education.
- Provide support to the wider team when required.
- Current SIA SG or DS license.
- CCTV Licence.
- Experience using C*Cure 9000.
- Experience using Victor CCTV systems.
Duty Manager employer: Vigilant
Join our dynamic team as a Duty Manager in a prestigious central London development, where we prioritise professionalism and high standards. We offer competitive pay, generous holiday entitlement, and a supportive work culture that fosters employee growth and development. With a focus on teamwork and client satisfaction, this role provides a unique opportunity to thrive in a vibrant environment while ensuring the safety and security of our esteemed clients.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Duty Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Vigilant. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Duty Manager candidates.
✨Directly Apply to Vigilant
Don’t forget to apply for the Duty Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Vigilant.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Vigilant. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Vigilant.
How to prepare for a job interview at Vigilant
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Vigilant.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Vigilant.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Vigilant.
