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- Tasks: Patrol external areas, provide security, and assist staff and visitors with a friendly approach.
- Company: Vigilant Security, a leader in providing top-notch security services.
- Benefits: Earn £14.80 per hour with flexible shifts and opportunities for growth.
- Why this job: Be an ambassador for safety while enjoying stunning views in the heart of Victoria.
- Qualifications: SIA Licence and customer service experience required; must be physically fit.
- Other info: Join a dynamic team with a focus on continuous improvement and community engagement.
The predicted salary is between 30784 - 40000 £ per year.
Vigilant Security have an exciting opportunity available for an external patrol officer who will be an ambassador to represent Vigilant. This role functions as a part of the physical security provision at a location comprised of three distinct buildings, all connected by a feature landscaped public realm with stunning views in the heart of Victoria.
Information:
- Position: External Patrol Officer
- Location: London (SW1W)
- Pay Rate: £14.80 per hour
- Hours: Average 56 hours per week
- Shifts: 3 Days, 3 Nights, 3 Off
Job Role / Requirements:
- SIA Licence required
- Security Experience / Customer Service is required - ideally in an estate or public space area
- Physically fit to complete patrols externally and able to stand/walk for extended periods when asked in all weathers
- Excellent levels of customer service & communication at all times
- Must have good command of English Language
- Reliable, confident and committed
- Flexible in the approach to daily duties and additional events when held on site
- The ability to work independently and as part of a team
- Have a calm personality capable of controlling difficult situations
- This position involves external patrolling throughout the shift so you must be able to stand/walk for extended periods
- Be confident you are able to undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
- First Aid qualification & CCTV Licence is a bonus
Duties:
- Able to work on their own initiative as well as part of a team and have a proactive and ever-evolving approach towards their duties
- Able to achieve high standards in a fast-paced customer focused environment and to have an attitude that strives for continuous improvement
- Be highly visible at all times on the colonnade and be knowledgeable and give assistance to tenants and public alike
- Have the ability to build and maintain effective working relationships with the customer and all other service providers
- Able to adapt to new duties added to the assignment as the contract evolves
- Awareness of protests both planned and unplanned
- To be vigilant and observant of visitors and occupiers ensuring no baggage is left unattended and applicable signage is placed correctly
- Report any patrol observations and or defects to the Security Manager as well as documenting it appropriately
- To prevent unauthorised personnel from entering the premises
- To conduct a thorough check of all identified vulnerable points as well as ensuring all exits are secure and no risks are present or obstruct
- To check for suspicious characters and report all suspicious behaviours back to the team as well as the Security Manager
- To act as an ambassador ensuring that their business is represented accordingly
- To ensure that a full and thorough handover is conducted
- Ensure external areas have been gritted when necessary
- Ability to adapt into other positions within the security team as and when operationally necessary
Visible Estate External Security Patrol & Customer Care employer: Vigilant Security
Contact Detail:
Vigilant Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visible Estate External Security Patrol & Customer Care
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Vigilant Security. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch security and customer care, think of scenarios where you might need to handle difficult situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional and presentable. First impressions matter, especially in a role where you'll be representing the company as an ambassador.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role!
We think you need these skills to ace Visible Estate External Security Patrol & Customer Care
Some tips for your application 🫡
Show Your Security Experience: Make sure to highlight any previous security or customer service experience in your application. We want to see how you've handled similar roles, especially in public spaces or estates, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us why you’re the right fit for the role.
Demonstrate Your Customer Service Skills: Since this role involves a lot of interaction with the public, make sure to showcase your customer service skills. Share examples of how you've provided excellent service in the past, as this will really resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vigilant Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an External Patrol Officer. Familiarise yourself with the job description and think about how your previous experience in security and customer service aligns with the role. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
As this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully interacted with customers or handled difficult situations in the past. This will demonstrate your ability to maintain a calm and professional demeanour, which is crucial for this position.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional image of Vigilant Security. A neat appearance shows that you take the opportunity seriously and are ready to represent the company as an ambassador.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. This not only shows your interest but also helps you gauge if the company culture and expectations align with what you're looking for. Ask about team dynamics, training opportunities, or how they handle challenging situations.