Security Officer

Job Purpose

We are seeking a highly experienced Reception/Patrol Security Officer with extensive knowledge in customer service and security to deliver our 6‑Star front‑of‑house service. This full‑time role (Monday‑Friday, 07:00‑19:00, 60 hours per week) offers £13.94 per hour and 28 days holiday per annum.

Key Responsibilities

• Deliver a 6‑star guest experience at all times.
• Ensure all visitors experience the full customer journey.
• Manage lobby hosting and lift escort as per SOPs.
• Handle sensitive customer interactions with professional courtesy.
• Proactively anticipate and address client or customer requirements.
• Issue visitor passes following sign‑in/out policies.
• Communicate visitor arrivals discreetly.
• Provide concierge services and maintain knowledge of local provisions.
• Authorize landlord/contractor access in accordance with risk assessments.
• Handle mail and courier enquiries with discretion.
• Write incident reports and provide administrative support.
• Create a safe environment for all guests and visitors.
• Complete a detailed handover at shift end.
• Maintain high security awareness, monitoring speed lanes and authorising persons through them.
• Assist dog owners and groups with large items through speed lanes.
• Conduct periodic patrols of main entrance walkways to manage vagrants and smokers.
• Provide break relief for the reception team.
• Support the Customer Experience Team with event setup, execution, and dismantlement.
• In the event of a fire alarm, control the main entrance area and assist evacuation.

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
• Passion for high‑standard customer service delivery.
• High level of IT/computer skills advantageous.
• Ability to provide a 6‑star guest experience.
• Previous experience in hospitality or a customer‑service role.
• Excellent interpersonal skills and ability to interact at all levels.
• High standard of presentation.
• Work independently with confidence and initiative.
• Seek opportunities to enhance client/visitor experience.
• Clear, concise, confident communication skills with keen attention to detail.
• Maintain confidentiality at all times.
• Computer literate with good e‑mail etiquette; concierge and Microsoft system experience an advantage.
• 5 years of verifiable work history.
• Experience delivering customer‑focused pop‑ups.
• Current SIA licence.
• Can be vetted back 5 years or since leaving compulsory education.