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For Companies At a Glance
- Tasks: Provide top-notch customer service while ensuring a safe environment for guests.
- Company: Join Vigilant Security, a leading provider of security services in the UK.
- Benefits: Competitive pay, ongoing training, and a stylish uniform provided.
- Why this job: Be part of a dynamic team that values high standards and personal growth.
- Qualifications: Must have an SIA license and experience in customer service.
- Other info: Flexible shifts available, perfect for students looking to earn while they learn.
The predicted salary is between 13 - 16 £ per hour.
We are seeking several highly experienced Guest Service Ambassadors to join our team at The Avenue Shopping Centre. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.
What We Offer
- Competitive rate of pay
- Full and ongoing training with a view for career development
- Modern and bespoke company uniform provided
- Immediate access to our Employee Assistance Programme
- Employee App, allowing access to the latest company announcements
Key Responsibilities
- Always deliver a 5-star guest experience
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign in and out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high-security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5-star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Always maintain and practice a high degree of confidentiality
- Have an acute sense of security awareness
- Valid SIA license essential
- 5 years of verifiable work history
- First Aid training would be an advantage
- Must be able to commit to the following shift pattern: Sat, Sun 14:00-22:00. Other shifts patterns will be available on a relief basis.
About us
Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding. We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years. We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Security Officer - Part time/Relief CCTV Required in Glasgow employer: Vigilant Security
Contact Detail:
Vigilant Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Part time/Relief CCTV Required in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vigilant Security. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with providing a 5-star guest experience and maintaining security awareness.
✨Tip Number 3
Dress to impress! Make sure you present yourself immaculately for the interview. First impressions count, especially in a customer-facing role like this one. A smart appearance shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Security Officer - Part time/Relief CCTV Required in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've gone above and beyond to provide a 5-star experience for guests, so share specific examples that showcase your skills!
Be Professional and Personable: Your application should reflect the professional yet friendly vibe we’re after. Use a warm tone in your writing, and don’t forget to mention your immaculate presentation and interpersonal skills!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention your relevant experience and how it fits with our values at Vigilant Security.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vigilant Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Service Ambassador. Familiarise yourself with the key tasks like delivering a 5-star guest experience and maintaining security awareness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you went above and beyond to meet a client's needs. This will demonstrate your passion for high standards and your ability to create a welcoming environment.
✨Dress to Impress
Presentation matters, especially in a front-of-house role. Make sure you dress smartly and professionally for the interview. A polished appearance not only reflects your respect for the opportunity but also aligns with the immaculate presentation expected in the role.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture or training opportunities. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
