At a Glance
- Tasks: Deliver 5-star guest experiences while ensuring a safe environment.
- Company: Join a dynamic team at The Avenue Shopping Centre.
- Benefits: Competitive pay, ongoing training, and stylish uniforms.
- Other info: Flexible shifts with opportunities for career growth.
- Why this job: Be the friendly face that makes visitors feel welcome and secure.
- Qualifications: Experience in customer service and a valid SIA licence required.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking several highly experienced Guest Service Ambassadors to join our team at The Avenue Shopping Centre. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while delivering a 5‑Star front‑of‑house service and maintaining a subtle, yet visible security presence.
What We Offer
- Competitive rate of pay
- Full and ongoing training with a view for career development
- Modern and bespoke company uniform provided
- Immediate access to our Employee Assistance Programme
- Employee App, allowing access to the latest company announcements
Key Responsibilities
- Always deliver a 5‑star guest experience
- Be seen as a visible customer‑focused professional by greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign‑in and sign‑out policies and procedures
- Ensure all fire exits are kept clear; report Health & Safety issues
- Create a safe environment for all guests and visitors
- Maintain a high‑security awareness
- Interact with CCTV where required
- Complete a full detailed handover at the end of each shift
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, and self‑motivated team player
- Passion for high standards of customer service delivery
- Ability to provide a 5‑star guest experience
- Previous experience in hospitality or a customer‑service facing role
- Excellent interpersonal skills and ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Ability to maintain and practice a high degree of confidentiality
- Acute sense of security awareness
- Valid SIA licence essential
- 5 years of verifiable work history
- First Aid training would be an advantage
- Must commit to the following back‑shift pattern 14:00‑22:00 on a 4 on 4 off basis; other shifts available on a casual basis and at other sites around Glasgow.
- A car is advantageous due to the location of the site.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Security Officer - DS/CCTV Required in Glasgow employer: Vigilant Security
At The Avenue Shopping Centre, we pride ourselves on being an exceptional employer, offering a competitive salary and comprehensive training that fosters career growth. Our vibrant work culture emphasises teamwork and high standards of customer service, ensuring that every employee feels valued and supported. With immediate access to our Employee Assistance Programme and a modern uniform provided, we create a welcoming environment where you can thrive while contributing to a safe and enjoyable experience for all our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - DS/CCTV Required in Glasgow
✨Join Security Community Events
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✨Directly Apply to Vigilant Security
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We think you need these skills to ace Security Officer - DS/CCTV Required in Glasgow
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Vigilant Security. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Vigilant Security.
How to prepare for a job interview at Vigilant Security
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Vigilant Security.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Vigilant Security.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Vigilant Security.
