At a Glance
- Tasks: Deliver 5-star customer service while ensuring a safe environment for guests.
- Company: Join a dynamic team at The Avenue Shopping Centre.
- Benefits: Competitive pay, ongoing training, and modern uniform provided.
- Other info: Flexible shifts available; car advantageous due to location.
- Why this job: Be the friendly face that makes visitors feel welcome and secure.
- Qualifications: Experience in hospitality or customer service, with a valid SIA license.
The predicted salary is between 30000 - 40000 € per year.
We are seeking several highly experienced Guest Service Ambassadors to join our team at The Avenue Shopping Centre. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.
What We Offer
- Competitive rate of pay
- Full and ongoing training with a view for career development
- Modern and bespoke company uniform provided
- Immediate access to our Employee Assistance Programme
- Employee App, allowing access to the latest company announcements
Key Responsibilities
- Always deliver a 5-star guest experience
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign in and out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high-security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5-star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Always maintain and practice a high degree of confidentiality
- Have an acute sense of security awareness
- Valid SIA license essential
- 5 years of verifiable work history
- First Aid training would be an advantage
- Must be able to commit to the following backshift pattern 14:00-22:00 on a 4on 4 off basis. Other shifts will be available on a casual basis
- Due to the location of the site, a car is advantageous
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Security Officer - 4 on 4 off DS/CCTV Required in Glasgow employer: Vigilant Security
At The Avenue Shopping Centre, we pride ourselves on being an exceptional employer, offering a competitive salary and comprehensive training that fosters career growth. Our vibrant work culture emphasises teamwork and high standards of customer service, ensuring that every employee feels valued and supported. With immediate access to our Employee Assistance Programme and a modern uniform provided, we create a welcoming environment where you can thrive while making a meaningful impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - 4 on 4 off DS/CCTV Required in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Security Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way, especially those related to customer service and security awareness. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Dress to impress! When you land that interview, make sure you look the part. A smart appearance shows you're serious about the role and ready to deliver that 5-star guest experience right from the start.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Security Officer - 4 on 4 off DS/CCTV Required in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've delivered a 5-star experience in the past, so share specific examples that showcase your skills!
Be Professional and Personable:Your application should reflect your professional attitude and friendly nature. Use a warm tone in your writing to convey that you’re someone who can make guests feel welcome and secure.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their experiences with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vigilant Security
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Since the role is all about providing a 5-star guest experience, be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Off Your Security Savvy
Familiarise yourself with basic security protocols and the importance of maintaining a visible presence. Be prepared to discuss how you would handle various situations, showcasing your acute sense of security awareness.
✨Dress to Impress
Presentation matters! Make sure you arrive in smart attire that reflects the professional image expected in this role. A polished look will help convey your commitment to high standards.
✨Practice Your Interpersonal Skills
Since you'll be interacting with guests and visitors regularly, practice your communication skills. Think about how you can engage with people at all levels and demonstrate your enthusiasm for creating a welcoming environment.
