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- Tasks: Welcome clients and visitors with a warm smile while managing calls and enquiries.
- Company: Join Vigilant, a company known for its exceptional client service in Glasgow.
- Benefits: Earn £12.60 per hour with 28 days annual leave and a supportive team environment.
- Other info: Enjoy opportunities for training and career growth in a dynamic office setting.
- Why this job: Be the face of our company and make a lasting impression on every visitor.
- Qualifications: Previous reception experience and a passion for customer service are essential.
The predicted salary is between 22000 - 30000 £ per year.
We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a Central Glasgow location. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the client's business, which includes visitors, occupiers and internal associates. This amazing opportunity operates in a team-based office environment site and is on a Full‑Time contract working Monday - Friday: 35 Hours per week. The pay rate for this role is £12.60 per hour and you will receive 28 days of annual leave, inclusive of bank holidays. At Vigilant we pride ourselves in offering an exemplary service to our clients, combining the two key disciplines of reception and concierge.
Key Responsibilities
- Provide a professional first impression to all clients, guests and visitors.
- Anticipate and action client requirements in a professional manner and always provide a consistently professional service.
- Handle all incoming telephone calls and enquiries in an efficient and sincere manner.
- Issue visitor passes using the agreed sign‑in and out policies and procedures.
- Assist with helpdesk enquiries for the site; acknowledging and responding within a timeframe specified by the customer.
- Liaise with the Vigilant Site Supervisor, colleagues, service providers and occupiers to resolve helpdesk matters in a timely manner.
- Further key training will be provided to support other areas of the front of house operation including hospitality, meeting room set‑ups, and facilities management.
Person Specification
- Previous Reception experience and 5 years of verifiable work history essential.
- Professional, enthusiastic, and proactive individual who is prepared to be flexible.
- Self‑motivated, prepared to work independently and as part of a team.
- Excellent interpersonal skills and the ability to interact with people at all levels and who holds a true passion for high standards of customer service delivery.
- Previous experience in hospitality or a similar office‑based customer service‑facing role.
- Excellent communication skills and the ability to interact with people at all levels.
- Computer literate with exemplary email etiquette.
- Consistently well presented in line with company/client standards.
- Looking for opportunities to enhance client/visitor experience.
- Excellent attention to detail and high level of document accuracy.
- Valid First Aid certificate desirable but not essential.
Receptionist in Glasgow employer: Vigilant Security
Contact Detail:
Vigilant Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Glasgow
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact, so being able to convey warmth and professionalism is key. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure your outfit is professional and aligns with the company's dress code to show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Receptionist in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service in your application. We want to see how you've gone above and beyond to provide a warm welcome and exceptional service in previous roles.
Be Professional and Personable: Your written application should reflect the professional yet friendly vibe we’re after. Use a tone that’s approachable but still showcases your professionalism, as this is key for a Front of House role.
Attention to Detail is Key: Double-check your application for any typos or errors. We value accuracy and attention to detail, so make sure your documents are polished and presentable before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with us at Vigilant.
How to prepare for a job interview at Vigilant Security
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided excellent service in previous roles, especially in a reception or hospitality setting.
✨Dress to Impress
Make sure you present yourself well. Since this role is all about making a great first impression, wear professional attire that aligns with the company's standards. A polished look can set the tone for the entire interview.
✨Practice Your Communication Skills
Since you'll be interacting with clients and visitors, practice clear and confident communication. Consider doing mock interviews with a friend to refine your responses and ensure you convey warmth and professionalism.
✨Familiarise Yourself with the Company
Do some research on Vigilant and their approach to client care. Understanding their values and services will help you tailor your answers and show that you're genuinely interested in contributing to their team.