Front of House Receptionist/Concierge

We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 5-Star front-of-house service delivery whilst maintaining a subtle, yet visible security presence. This amazing opportunity operates on a Full Time contract working Monday to Friday, 08:00-17:00 – 45 hours per week at £16.50 per hour and will be based at Battersea. At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

Key Responsibilities

• Act as a visible, customer-focused professional, proactively greeting and welcoming all clients, guests and visitors to deliver a consistently first-class experience.
• Manage the complete visitor journey, including check-in procedures, coordinating access, security passes and directing visitors appropriately.
• Serve as the primary point of contact for Executive Assistants and key stakeholders regarding customer suite usage, ensuring comfort, readiness and satisfaction.
• Oversee meeting room bookings within the customer suite, ensuring availability, correct setup and operational readiness for meetings and events.
• Prepare and support meeting spaces, including refreshments, catering, technology and product requirements.
• Maintain immaculate reception and customer suite areas, conducting daily inspections to ensure cleanliness, functionality and adherence to brand standards.
• Deliver a high level of concierge service, maintaining strong local area knowledge and proactively anticipating client and visitor needs.
• Handle incoming enquiries efficiently, including emails, and direct requests to the appropriate teams.
• Maintain office security and a safe environment by following access control and sign-in/out procedures, monitoring logbooks, interacting with CCTV where required and maintaining high security awareness.
• Ensure Health & Safety compliance, including keeping fire exits clear and promptly reporting any issues.
• Coordinate landlord and contractor access.
• Carry out internal and external patrols where required.
• Provide administrative support, including incident report writing.
• Support the Office Manager with day-to-day operational requirements and ad hoc tasks.
• Hold or complete First Aid training as required.

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
• Holds a true passion for high standards of customer and service delivery.
• A keen interest and high level of systems/technology and computer skills would be an advantage.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Immaculate presentation.
• Intuitive customer-related logic.
• Ability to work independently with confidence, using own initiative as required.
• Look for opportunities to enhance client/visitor experience.
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
• Confidence and common sense to access and utilise expert resources when making decisions.
• Maintain and practise a high degree of confidentiality at all times.
• Computer literate with good email etiquette.
• The use of concierge and Microsoft systems is an advantage.
• Have a high level of security awareness.
• Valid SIA licence required.
• 5 years of continuous work employment history without gaps and verifiable work history.

What We Offer

• A highly competitive salary within the corporate sector.
• CPD – Bespoke Training, Learning & Development opportunities.
• Licence Upskill – where applicable.
• Perk Box – Employee discount scheme.
• Laundry service for tailored uniform.
• Cycle to Work Scheme.
• Social events and activities.
• Pension scheme.
• Employee mental health assistance helpline.
• Recognition schemes including our employee of the month programme.
• Employee Health Cash Plan for you and your dependants.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We have been made aware that scammers may attempt to impersonate our organisation in relation to job opportunities. Please be aware that we will never ask applicants to pay money at any stage of our recruitment process. All legitimate communication regarding vacancies will come directly from our official channels.