Duty Manager

We are seeking a professional Duty Manager to join our expanding team within a newly built prestigious development in central London. The successful candidate (SIA DS/SG & SIA CCTV licensed) will be responsible for maintaining the day-to-day security requirements, maintaining a corporate image and high standards of professionalism. This is a full-time role, working 4 on 4 off days and nights shift (07.00 - 19.00hrs/1900-0700hrs). We offer a competitive rate of pay of £14.87 per hour (Increase due), and you will be entitled to 19.6 days holiday per annum.

Key Responsibilities

• To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to.
• Supervise and oversee the shift team and provide full support to the Estate Security Manager.
• Ensure all staff on the shift are fully trained with all site procedures/relevant systems.
• Ensure shift handovers are reviewed and completed to a high standard by all staff.
• Ensure your team are fully aware and conversant with the day's activities.
• To ensure that all incidents are managed and responded to.
• Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day.
• Ability to work using your own initiative and manage team members where required.
• Ensuring that the Estate remains safe and secure at all times.
• Ensure building/access pass requests are actioned promptly.
• Ensure that all incidents are reported and responded to correctly.
• Be seen as a visible customer focused professional greeting and engaging with visitors.
• Provide a consistent professional service at all times.
• Communicate visitor/client arrivals to the relevant person promptly.
• Key and asset Management via MyTag. Previous working experience with MyTag, or similar, would be beneficial.
• Maintain a high security awareness at all times.
• Undertake patrols and inspections in accordance with management instructions when required.
• Proficient use of relevant communications equipment will require candidate to have good communication skills.
• Ensuring all H&S policies are adhered to.
• Ensure all tasks and assignments are carried out to a high standard.
• Must have a full understanding of the cross functions covered by each division- i.e., front of house, loading bay, control room incident management and response.
• Ensuring that no unauthorised persons are permitted in prohibited areas.
• Issue visitor passes using agreed processes and procedures.
• Ensure thorough incident reports are completed and these are submitted within the agreed timeframe.
• Work alongside other service providers to achieve shared client goals through a 'one-team approach'.
• Strategic planning of the security function.
• Ensure compliance with SLA requirements, minimizing risks to all associates in the client's business.
• Responsible for rota creation, ensuring extra cover requests are booked and full manning levels maintained.
• Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support.
• Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
• Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times.

Essential Candidate Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
• Smart and confident.
• Previous experience in a Supervisor/Management role.
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Immaculate presentation.
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
• Maintain and practice a high degree of confidentiality at all times.
• Computer literate and good communication skills, both written and verbal.
• Able to be vetted back 5 years or since leaving compulsory education.
• Provide support to the wider team when required.
• Current SIA SG or DS license.
• CCTV Licence.
• Experience using C*Cure 9000.
• Experience using Victor CCTV systems.