At a Glance
- Tasks: Lead daily operations, manage staff schedules, and ensure top-notch customer service.
- Company: Fast-growing brand in the security sector with a focus on leadership and teamwork.
- Benefits: Competitive salary, overtime opportunities, full training, and career progression.
- Other info: Enjoy a flexible shift pattern and develop your skills in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a thriving business.
- Qualifications: Full UK driving licence and strong communication skills; SIA licence is a plus.
The predicted salary is between 28800 - 35200 £ per year.
Description
This opportunity is a result of continued growth and success of our business, which is fast becoming one of the leading brands within our sector.
This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service.
What We Offer
- Baseline Salary of 32k P/A (with optional overtime)
- 4 on 4 off Shift Pattern (night shifts)
- 42 hours per week, with regular overtime opportunities.
- Full training of company systems and processes
- Smart uniform provided
- Career progression and personal development opportunities
- Customer service training
Duties and Responsibilities
- Manage and coordinate daily operations and staff scheduling
- Supervise and support front line operational teams
- Monitor patrol equipment and performance
- Manage time and attendance systems
- Respond to incidents including key holding and alarm activations
- Participate and advise in development of staff and strategic planning
- Monitor and oversee contingency planning of manpower
- Ensure compliance with Health & Safety procedures
- Collect, disseminate, and distribute to operational managers, all information regarding operational issues, which require immediate attention.
- Expedite follow up action as required to resolve such problems
- Address and resolve customer and client queries professionally
- Liaise with internal teams to maintain accurate systems and data
- Ensure staff hours are manged in line with the European working time directive
Candidate Requirements
- Full clean UK Driving licence essential
- Front line SIA licence Desirable however training can be provided to the right candidate
- A good understanding of Microsoft Office (Word, Excel, and Outlook)
- Flexible and reliable approach
- Strong interpersonal skills and an ability to collaborate at all levels
- Excellent written and verbal communication skills, in the English language
- Must be able to work as part of a team
- #J-18808-Ljbffr
Operations Controller in Dumfries employer: Vigilant Security
Vigilant Security is an excellent employer, offering a dynamic work environment in the heart of Edinburgh where employees can thrive. With a strong emphasis on professional development, we provide opportunities for growth into supervisory roles, alongside a supportive team culture that values reliability and communication. Our commitment to employee well-being and flexible working arrangements makes us a rewarding choice for those seeking meaningful employment in the security sector.
