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For Companies At a Glance
- Tasks: Be the friendly face of our prestigious building, welcoming visitors and ensuring a top-notch experience.
- Company: Join Vigilant Security, a leading provider of security services with a focus on excellence.
- Benefits: Enjoy a competitive salary, pension scheme, and cycle to work options.
- Why this job: Make a real impact by delivering exceptional service in a dynamic environment.
- Qualifications: Customer service experience and an SIA Licence are essential for this role.
- Other info: Join a supportive team that values your growth and development.
The predicted salary is between 28700 - 30700 £ per year.
Vigilant Security are seeking an experienced, professional, and polished Corporate Front of House Host Receptionist with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious building in the Aldgate area. An SIA Licence is required for this role.
The ideal candidate will be the first point of contact for all visitors and occupiers to the building and will provide a welcoming and efficient front of house experience through proactive lobby hosting, building and maintaining positive relationships and addressing any queries or concerns promptly. The role will also consist of but will not be limited to:
- Accurate visitor management using the building software platform
- Coordination with security personnel to ensure the safety and security of the building
- General administrative support including management of correspondence, reviews of operating procedures and the occupier experience
- Regular client liaison to ensure our delivery is aligned to their expectations
The post is offered on a full-time, permanent basis upon completion of your 6-month probationary period. Hours of work are 08:00-18:00, Monday to Friday; however, the successful candidate will require a flexible approach to ensure that the operational needs of the business are met. Salary £13.85 per hour rising to £14.80 per hour from the 1st April. Holiday entitlement of 28 days, inclusive of bank holidays.
Vigilant Security prides itself on offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.
Key Responsibilities
- Ensure that a high level of guest experience is always delivered
- Ensure that an exceptional standard is consistently maintained
- Conduct team toolbox talks and briefings, including One-Team approach cross-training
- Attend and participate in weekly site team meetings
- Take ownership of the reception in its entirety, health & safety, defects reporting, presentation standards and promoting ideas to enhance the guest experience
- First point of contact for occupier services, which will include service requests reactive and non-reactive
- Ability to prioritise in a fast-paced environment
- Willingness to attend training, including health & safety and compliance
- Complete weekly client reports
- Rota management
- Mentor and motivate staff to provide excellent customer service
- Ensure compliance with site procedures and oversee implementation
- Inductions, training, and development of relief staff
- Develop, build, and strengthen client relationships
- Report regularly to the Building/Facilities Manager and escalate any issues accordingly
- Ensure consistent growth in developing client add-on revenue and pipeline streams
- You will have the ability to multi-task and work well under pressure
Personal Specification
- Excellent communication and dynamic interpersonal skills
- Innovative and proactive approach
- Previous proven track record in delivering outstanding world-class service within the industry
- Experience in a similar role
- Highly developed interpersonal skills to build and sustain effective working relationships
- Proactive and ability to work well under pressure
- Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures
- Risk awareness
- Ability to liaise with the client, build solid working relationships and manage conflicting priorities
- Good understanding and experience with all MS Office and ability to deliver presentations and user guides
- SIA Licence is required for this role
What We Offer
- Competitive salary within the corporate sector
- Cycle to Work Scheme
- Pension scheme
- Employee HSF Scheme
About us
Vigilant Security cover a range of security related services including manned guarding, mobile patrols and keyholding. We currently employ 1000 members of staff across the UK and cover a range of security related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years. We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Corporate Front of House Receptionist employer: Vigilant Security
Contact Detail:
Vigilant Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Front of House Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research Vigilant Security, their values, and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a client. We want to see that you can deliver that warm and friendly welcome we pride ourselves on!
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you understand if the role is right for you. Ask about team dynamics, training opportunities, or how they measure success in the front of house role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and comfortable with the tools we use in the industry.
We think you need these skills to ace Corporate Front of House Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your extensive customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming atmosphere for guests, just like we do at Vigilant Security.
Be Polished and Professional: Since this role is all about making a great first impression, ensure your application reflects a polished and professional tone. Use clear language and check for any typos or errors before hitting send!
Tailor Your Application: Take the time to tailor your application to the specific role. Mention your familiarity with visitor management systems and your ability to handle queries efficiently, as these are key aspects of the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vigilant Security
✨Know Your Customer Service Inside Out
As a Corporate Front of House Receptionist, you'll be the first point of contact for visitors. Brush up on your customer service skills and be ready to share specific examples of how you've provided exceptional service in the past. Think about situations where you turned a negative experience into a positive one.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with tasks like visitor management and liaising with clients. Show that you can handle the fast-paced environment and prioritise effectively.
✨Demonstrate Your Interpersonal Skills
This role requires excellent communication and dynamic interpersonal skills. During the interview, be sure to showcase your ability to build relationships. You might want to prepare a few anecdotes that highlight your teamwork and mentoring experiences, as these will resonate well with the interviewers.
✨Show Your Proactive Approach
Vigilant Security values innovation and a proactive mindset. Think of examples where you've taken initiative in your previous roles, whether it was improving processes or enhancing guest experiences. This will demonstrate that you're not just reactive but also forward-thinking, which is crucial for this position.
