Supervisor
The Supervisor leads front‑of‑house and security operations, delivering a seamless, premium workplace and visitor experience. The role combines leadership, customer experience, concierge and security oversight, ensuring a safe, welcoming and highly professional environment. Working collaboratively across the wider operation, the Supervisor promotes a "One Team" culture, drives communication and consistency, and acts as an ambassador for both PROception and the Client.
Operating on a 12-hour rotational shift pattern (3 Days / 3 Nights / 3 Off), the Supervisor ensures smooth daily operations, full compliance with standards, and keeps the Security Manager and Client informed of all incidents, risks and operational matters.
Responsibilities
- Access Control Monitoring - Oversee access systems and ensure secure entry.
- Alarm & Emergency Response - Respond to alarms, fire panel activity and emergency protocols.
- CCTV Operations - Monitor systems, conduct audits, report faults and manage evidence downloads.
- Customer & Client Communication - Maintain professional communication with all stakeholders.
- Daily Records - Update EDOB, complete handovers and maintain accurate documentation.
- Incident & Fault Reporting - Complete incident reports, elevate discrepancies and log faults.
- Fire Evacuation Control - Take command out of hours and support seek‑and‑search operations.
- Health & Safety Compliance - Ensure officers follow all H&S procedures.
- Key & Pass Management - Maintain accurate signing in/out and produce passes.
- Lift Entrapment Response - Liaise with Jackson Lifts and manage emergency phones.
- Operational Communication - Respond to emails, relay updates and ensure clarity.
- Professional Standards - Enforce conduct, presentation and behavioural expectations.
- Scheduled Checks - Complete daily/weekly/monthly checks and ensure compliance.
- SOP Compliance - Ensure adherence to Assignment Instructions and SOPs.
- Team Leadership - Manage rotations, breaks, uniform standards and performance.
- Training & Competency - Support onboarding, ensure training completion and maintain team knowledge.
- Operational Control & Leadership Operational Command - Maintain full control of the Control Room and all systems.
- Primary Point of Contact - Lead daily operations and act as the main on‑site contact.
- Control Room Oversight - Supervise CCTV, access control, radios, alarms and incident logging.
- Security Manager Liaison - Maintain continuous communication and elevate issues promptly.
- Service Delivery Standards - Ensure consistent 5-Star service.
- Shift Continuity - Ensure seamless handovers and accurate EDOB entries.
- Leadership Presence - Maintain a calm, visible and authoritative supervisory presence.
Benefits
- Competitive Salary - Corporate-sector pay.
- Training & CPD - Bespoke learning and development.
- Licence Upskill - Support where applicable.
- Employee Benefits - Perk Box, Cycle to Work, social events, recognition schemes.
- Wellbeing Support - Mental health helpline and Health Cash Plan.
- Uniform Care - Laundry service for tailored uniform.
- Pension Scheme - Employer pension contributions.
Supervisor in City of Westminster employer: Vigilant Security
Vigilant Security is an excellent employer, offering a dynamic work environment in the heart of Edinburgh where employees can thrive. With a strong emphasis on professional development, we provide opportunities for growth into supervisory roles, alongside a supportive team culture that values reliability and communication. Our commitment to employee well-being and flexible working arrangements makes us a rewarding choice for those seeking meaningful employment in the security sector.
