At a Glance
- Tasks: Support Salesforce CRM implementation and enhance user experience across Europe.
- Company: Dynamic tech company focused on innovative CRM solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Engage in a multicultural environment with excellent career advancement opportunities.
- Why this job: Join a collaborative team and make a real impact on Salesforce projects.
- Qualifications: Salesforce Administrator Certification and 3-5 years of relevant experience required.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced Salesforce Analyst to support the implementation and ongoing enhancement of our Salesforce CRM platform across Europe. The role will initially focus on project delivery, including requirement discovery, solution design collaboration, and implementation support. After the initial rollout phase, the BA will continue supporting platform optimization, user adoption, and process improvement for Salesforce Sales Cloud and related systems. The BA will work closely with business stakeholders, Salesforce developers, and global CRM teams to translate business processes into scalable Salesforce solutions.
Key Responsibilities:
- Requirements Analysis & Solution Design
- Gather and document business requirements from sales, operations, and regional stakeholders.
- Translate business processes into Salesforce functional specifications and user stories.
- Create documentation including: Process flows, Functional specifications, User stories and acceptance criteria.
- Work with Salesforce architects and developers to design scalable solutions.
- Salesforce Project Implementation
- Support the implementation of Salesforce Sales Cloud including: Accounts, Contacts, Opportunities, Channel/partner management processes, Approval workflows and pricing processes.
- Participate in sprint planning, backlog grooming, and solution validation.
- Ensure solutions align with Salesforce best practices and standard functionality (OOTB).
- Stakeholder Collaboration
- Act as the bridge between business users and technical teams.
- Facilitate workshops and requirement discovery sessions.
- Coordinate with regional teams across Europe and global CRM stakeholders.
- Testing & Deployment Support
- Define and manage UAT test scenarios and acceptance criteria.
- Support testing cycles and coordinate feedback with developers.
- Ensure proper documentation for new features and enhancements.
- Post-Go-Live Support & Continuous Improvement
- Provide ongoing support for Salesforce users.
- Identify opportunities to improve existing Salesforce processes.
- Assist with backlog prioritization and future roadmap planning.
Required Qualifications:
- Salesforce Expertise
- Salesforce Administrator Certification (Required)
- Strong knowledge of Salesforce Sales Cloud
- Experience working with: Accounts, Contacts, Opportunities, Approval workflows, Reports and dashboards
- Business Analysis Experience
- 3–5+ years experience as Salesforce BA or Functional Consultant
- Experience translating business processes into system requirements.
- Experience writing functional specifications and user stories.
- Communication & Language: Fluent English (Required), Chinese / Mandarin (Nice to have)
- Tools & Methodologies
- Experience with: Jira or similar ticketing systems, Process modeling tools (Lucidchart, Miro, Visio, etc.)
Preferred Qualifications:
- Experience working in multi-region Salesforce environments
- Experience supporting CRM rollouts or system migrations
- Understanding of channel sales / partner management processes
- Experience working with Salesforce integrations or data migration
Personal Attributes:
- Strong analytical thinking and problem-solving skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Ability to work in cross-regional and multicultural teams
- Self-driven and capable of managing multiple priorities
Engagement Model:
- Initial focus on Salesforce implementation projects
- Transition to long-term Salesforce platform support and optimization
- Close collaboration with global Salesforce team and regional stakeholders
Salesforce Analyst - UK in London employer: ViewSonic
ViewSonic is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including professional development and training in cutting-edge technologies, all while working in a vibrant European setting that encourages creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Analyst - UK in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ViewSonic values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ViewSonic might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ViewSonic!
✨Direct Apply to ViewSonic
Let's not forget to apply directly through the ViewSonic website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Analyst - UK in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ViewSonic.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ViewSonic. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ViewSonic
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
