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- Tasks: Support Salesforce CRM implementation and enhance user experience across Europe.
- Company: Dynamic tech company focused on innovative CRM solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Engage in a multicultural environment with excellent career advancement opportunities.
- Why this job: Join a collaborative team and make a real impact on Salesforce projects.
- Qualifications: Salesforce Administrator Certification and 3-5 years of relevant experience required.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced Salesforce Analyst to support the implementation and ongoing enhancement of our Salesforce CRM platform across Europe. The role will initially focus on project delivery, including requirement discovery, solution design collaboration, and implementation support. After the initial rollout phase, the BA will continue supporting platform optimization, user adoption, and process improvement for Salesforce Sales Cloud and related systems. The BA will work closely with business stakeholders, Salesforce developers, and global CRM teams to translate business processes into scalable Salesforce solutions.
Key Responsibilities:
- Requirements Analysis & Solution Design
- Gather and document business requirements from sales, operations, and regional stakeholders.
- Translate business processes into Salesforce functional specifications and user stories.
- Create documentation including: Process flows, Functional specifications, User stories and acceptance criteria.
- Work with Salesforce architects and developers to design scalable solutions.
- Salesforce Project Implementation
- Support the implementation of Salesforce Sales Cloud including: Accounts, Contacts, Opportunities, Channel/partner management processes, Approval workflows and pricing processes.
- Participate in sprint planning, backlog grooming, and solution validation.
- Ensure solutions align with Salesforce best practices and standard functionality (OOTB).
- Stakeholder Collaboration
- Act as the bridge between business users and technical teams.
- Facilitate workshops and requirement discovery sessions.
- Coordinate with regional teams across Europe and global CRM stakeholders.
- Testing & Deployment Support
- Define and manage UAT test scenarios and acceptance criteria.
- Support testing cycles and coordinate feedback with developers.
- Ensure proper documentation for new features and enhancements.
- Post-Go-Live Support & Continuous Improvement
- Provide ongoing support for Salesforce users.
- Identify opportunities to improve existing Salesforce processes.
- Assist with backlog prioritization and future roadmap planning.
Required Qualifications:
- Salesforce Expertise
- Salesforce Administrator Certification (Required)
- Strong knowledge of Salesforce Sales Cloud
- Experience working with: Accounts, Contacts, Opportunities, Approval workflows, Reports and dashboards
- Business Analysis Experience
- 3–5+ years experience as Salesforce BA or Functional Consultant
- Experience translating business processes into system requirements.
- Experience writing functional specifications and user stories.
- Communication & Language: Fluent English (Required), Chinese / Mandarin (Nice to have)
- Tools & Methodologies
- Experience with: Jira or similar ticketing systems, Process modeling tools (Lucidchart, Miro, Visio, etc.)
Preferred Qualifications:
- Experience working in multi-region Salesforce environments
- Experience supporting CRM rollouts or system migrations
- Understanding of channel sales / partner management processes
- Experience working with Salesforce integrations or data migration
Personal Attributes:
- Strong analytical thinking and problem-solving skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Ability to work in cross-regional and multicultural teams
- Self-driven and capable of managing multiple priorities
Engagement Model:
- Initial focus on Salesforce implementation projects
- Transition to long-term Salesforce platform support and optimization
- Close collaboration with global Salesforce team and regional stakeholders
Salesforce Analyst - UK in London employer: ViewSonic
Contact Detail:
ViewSonic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Analyst - UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related industries. Attend meetups, webinars, and workshops to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, including any documentation you've created, like user stories or functional specs. This will give you an edge when discussing your experience with hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and best practices. Be ready to discuss how you've translated business processes into Salesforce solutions and how you’ve collaborated with stakeholders in the past.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings and opportunities that you won’t find elsewhere. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Salesforce Analyst - UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your Salesforce expertise and relevant experience. We want to see how your skills align with the role, so don’t hold back on showcasing your knowledge of Sales Cloud and project delivery.
Showcase Your Communication Skills: As a Salesforce Analyst, you'll be the bridge between business users and technical teams. Use your application to demonstrate your ability to communicate complex ideas clearly. Include examples of how you've facilitated workshops or collaborated with stakeholders in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can think critically and solve problems effectively. In your application, share specific instances where you've identified opportunities for improvement in Salesforce processes or successfully managed multiple priorities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at ViewSonic
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud. Be ready to discuss your experience with accounts, contacts, and opportunities, as well as any specific projects you've worked on that involved Salesforce implementation or optimisation.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate how you've gathered requirements or translated business processes into functional specifications. Think of specific examples from your past roles where you successfully facilitated workshops or collaborated with stakeholders.
✨Showcase Your Communication Skills
As a Salesforce Analyst, you'll need to bridge the gap between technical teams and business users. Prepare to discuss how you've effectively communicated complex ideas to non-technical stakeholders and how you’ve managed feedback during testing cycles.
✨Familiarise Yourself with Tools and Methodologies
Be ready to talk about your experience with tools like Jira, Lucidchart, or Miro. Highlight how you've used these tools in previous roles to manage projects, document processes, or facilitate collaboration across teams.