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- Tasks: Provide top-notch customer service and manage housing queries efficiently.
- Company: Join a supportive team at Viewpoint, dedicated to making a difference.
- Benefits: Enjoy 7 weeks holiday, training opportunities, and an attractive pension scheme.
- Other info: Dynamic role with opportunities for personal growth and a positive work culture.
- Why this job: Make a positive impact on tenants' lives while developing your skills.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems. You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants and other customers.
You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs. You will be naturally customer focused and have a ‘can do’ attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.
The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.
Key Requirements
- Experience in the delivery of effective and efficient customer service.
- Strong administrative skills.
- Excellent interpersonal skills with a high level of organisational and communication skills.
- High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.
This post is subject to a disclosure check which Viewpoint will cover the fee associated with this.
Reward Package
- 7 weeks holidays including public holidays.
- Training opportunities.
- Attractive pension scheme.
- Bluelight Card Discounts.
- Employee Assistance Programme (EAP).
For a comprehensive list of the essential and desirable criteria required for the posts, please refer to the relevant Job Description and Person Specification attached.
How to Apply
To apply for the vacancy, you must complete our online application form - we do not accept CVs. When completing the form please refer to our Job Description and Person Specification as we are looking for you to evidence and demonstrate in the personal statement section of our online application why you are the best person for this role.
Closing Date: 14 April 2026 at midnight.
Interviews: Week commencing 27 April 2026.
Housing Advisor employer: Viewpoint Housing Association
Contact Detail:
Viewpoint Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor
✨Tip Number 1
Get to know the company! Research Viewpoint and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative skills. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your interpersonal skills and 'can do' attitude. Share examples of how you've successfully handled customer queries or worked collaboratively with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Housing Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out the application, take a good look at the job description and person specification. We want to see how your experience aligns with what they're looking for, so make sure you understand the key requirements.
Tailor Your Personal Statement: This is your chance to shine! Use the personal statement section to highlight your relevant skills and experiences. We recommend using specific examples that demonstrate your customer service skills and administrative abilities, as these are crucial for the Housing Advisor role.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and long-winded sentences. Make sure your points are easy to read and get straight to the point – this will help your application stand out!
Apply Through Our Website: Remember, we only accept applications through our online form, not CVs. So, make sure you complete the form on our website. It’s super easy, and it ensures your application gets to the right place without any hiccups!
How to prepare for a job interview at Viewpoint Housing Association
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the job description and the key responsibilities. Familiarise yourself with terms like 'voids', 'allocations', and 'KPI’s' so you can speak confidently about how your skills align with these areas.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations that highlight your problem-solving abilities and your 'can do' attitude.
✨Practice Your Communication
Given the importance of strong interpersonal skills, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as approachable and confident.
✨Be Ready to Discuss Teamwork
This position involves working closely with colleagues and partner agencies, so be prepared to discuss your experience in collaborative environments. Share examples of how you’ve contributed to a positive team culture and how you handle conflicts or challenges within a team.