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- Tasks: Provide top-notch customer service and manage housing queries efficiently.
- Company: Join a supportive team at Viewpoint, dedicated to making a difference.
- Benefits: Enjoy 7 weeks of holiday, training opportunities, and great discounts.
- Other info: Be part of a dynamic team with a focus on growth and collaboration.
- Why this job: Make a positive impact on tenants' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems.
You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants and other customers. You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs.
You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remains positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.
The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.
To be successful in this role you will bring:
- Experience in the delivery of effective and efficient customer service.
- Strong administrative skills.
- Excellent interpersonal skills with a high level of organisational and communication skills.
- High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.
This post is subject to a disclosure check which Viewpoint will cover the fee associated with this.
You will receive a generous reward package, which includes:
- 7 weeks holidays including public holidays.
- Training opportunities.
- Attractive pension scheme.
- Bluelight Card Discounts.
- Employee Assistance Programme (EAP).
Housing Advisor in Edinburgh employer: Viewpoint Housing Association
Contact Detail:
Viewpoint Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Viewpoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative skills. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your ICT skills! Bring examples of how you've used technology to improve processes or solve problems in previous roles. This will demonstrate your ability to handle complex information effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Viewpoint.
We think you need these skills to ace Housing Advisor in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Advisor role. Highlight your customer service experience and any relevant administrative skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your 'can do' attitude aligns with our values at StudySmarter. Keep it engaging and personal.
Showcase Your ICT Skills: Since the role requires high levels of ICT literacy, make sure to mention any specific software or systems you’re familiar with. We love seeing candidates who can break down complex information clearly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Viewpoint Housing Association
✨Know Your Stuff
Make sure you understand the role of a Housing Advisor inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like data management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handled difficult situations and what you did to ensure a positive outcome.
✨Brush Up on Your ICT Skills
Given the emphasis on ICT literacy, be prepared to talk about your experience with data management systems. If you have any examples of how you've used technology to improve processes or communicate complex information, make sure to highlight those during the interview.
✨Be a Team Player
This role involves working closely with colleagues and partner agencies, so it's important to demonstrate your ability to collaborate effectively. Share examples of how you've worked in teams before, focusing on your approachable and solution-oriented style. This will show that you can contribute to a positive working culture at Viewpoint.