Service Support Assistant

Service Support Assistant

Full-Time 28291 £ / year No working from home possible
Viewpoint Housing Association Ltd

At a Glance

  • Tasks: Provide efficient repairs and maintenance support to tenants while managing administrative duties.
  • Company: Join a supportive housing association with a focus on community and collaboration.
  • Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
  • Other info: Work in a diverse environment that values teamwork and positive culture.
  • Why this job: Make a real difference in people's lives while developing valuable skills.
  • Qualifications: Strong communication skills and a proactive approach to problem-solving.

Reporting directly to the Service Support Senior, you will provide an effective, efficient and responsive repairs and maintenance service to the association’s tenants. You will also carry out a wide range of housing maintenance and administrative duties to support the Assets Team.

You will be responsible for maintaining and updating VHA’s systems to accurately record and evidence organisational compliance within regulatory, statutory and VHA’s policies and procedures.

Please be aware there is a business requirement to work 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service. Whilst this is a hybrid post, working within your team, there will be an expectation you will be based at our offices on a regular basis.

Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.

Service Support Assistant employer: Viewpoint Housing Association Ltd

As a Service Support Assistant, you will thrive in a supportive and inclusive work environment that values collaboration and diversity. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while enjoying a hybrid working model that promotes work-life balance. Join us in making a meaningful impact on the lives of our tenants while being part of a team that prioritises a positive and solution-oriented culture.

Viewpoint Housing Association Ltd

Contact Details:

Viewpoint Housing Association Ltd Recruitment Team

We think you need these skills to ace Service Support Assistant

Customer Service
Administrative Skills
Housing Maintenance Knowledge
Regulatory Compliance
Data Management
Communication Skills
Team Collaboration