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- Tasks: Provide top-notch IT support and enhance our application landscape for over 200 users.
- Company: Join a caring organisation dedicated to creating joy in later years.
- Benefits: Enjoy 7 weeks annual leave, hybrid working, and wellbeing support.
- Why this job: Make a real difference by empowering people through technology.
- Qualifications: Experience in application support, SQL skills, and a customer-focused attitude.
- Other info: Flexible role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking to recruit a skilled, motivated and enthusiastic IT professional with a background in application support, integrations and SQL, and the flexibility to provide general IT support across the organisation when required. You will bring a customer-focused attitude coupled with the ability to “get the job done”, adding real value to our Business Support IT team.
Working within our Business Support IT team, you will play a vital role in shaping the service we provide to over 200 internal users across sites in Edinburgh and Fife. Key responsibilities will include delivering an outstanding customer-focused application and technical support service. You’ll respond to requests via email, phone and in person, supporting users across our business applications, integrations, databases and general IT environment. This varied role also involves maintaining and improving our application landscape, supporting APIs and data flows, contributing to light coding or scripting tasks, and assisting in the rollout of new systems as older applications are phased out.
Given the nature and size of our organisation, this post requires someone who is comfortable switching between complex application issues and day-to-day general IT support—including troubleshooting desktops, printers, networks, and user access. This job is about more than just supporting technology; it’s about empowering our people to get the most from it and delivering a high-quality service at all times.
You should have:
- Ideally an ICT-related qualification and/or at least 2 years’ proven experience in an application support or technical support role.
- Strong experience supporting business applications and working across multiple sites.
- A solid understanding of APIs, integrations and data flows (REST, JSON, etc.).
- Some coding/scripting ability (e.g., PowerShell, Python, or similar) to support automation and integration tasks.
- Strong SQL skills including writing queries, analysing data and supporting SQL-driven systems.
- The flexibility and willingness to provide general IT support alongside application support.
- Outstanding communication and people skills.
- A commitment to customer care and continuous improvement.
- The ability to work independently and prioritise tasks effectively.
- Experience with MS Office, Windows Server, Azure and MS SQL Server.
- A full driving licence.
The successful applicant will be required to complete a Standard Disclosure check.
About us: Viewpoint’s vision is to create Joy in Later Years. We operate 2 care homes and house over 1300 tenants in Edinburgh, the Lothians and Fife.
Benefits include:
- 7 weeks annual leave including public holidays
- Attractive pension scheme
- Hybrid working
- Wellbeing Support – Employee Assistance Programme
- Access to Blue Light Card Discounts
- Free parking
How to Apply: To apply for the vacancy, you must complete our online application form - we do not accept CVs. When completing the form please refer to our Job Description and Person Specification as we are looking for you to evidence and demonstrate in the personal statement section of our online application why you are the best person for this role.
Closing date: 4th January 2026. Interviews to take place week commencing 12 January 2026.
IT Support Officer employer: Viewpoint Housing Association Ltd
Contact Detail:
Viewpoint Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your technical skills! Brush up on your SQL, APIs, and any coding languages mentioned in the job description. Being able to demonstrate your knowledge on the spot can really impress the interviewers.
✨Tip Number 3
Prepare for common interview questions! Think about how your past experiences relate to the role and be ready to share specific examples of how you've provided outstanding customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you understand the key responsibilities and requirements.
Show Off Your Skills: In your personal statement, highlight your experience with application support, SQL, and any coding or scripting you've done. We love seeing how you've tackled similar challenges in the past, so don’t hold back!
Be Customer-Focused: Since this role is all about delivering great service, make sure to emphasise your customer care skills. Share examples of how you've helped users in previous roles and how you approach problem-solving with a positive attitude.
Apply Through Our Website: Remember, we only accept applications through our online form, not CVs. So, head over to our website, fill out the application, and let us know why you're the perfect fit for our IT Support Officer role!
How to prepare for a job interview at Viewpoint Housing Association Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your application support skills, especially around SQL and APIs. Be ready to discuss specific examples of how you've tackled complex issues in the past, as this will show your technical prowess and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a high-quality service, think of times when you've gone above and beyond for a user. Prepare to share these stories during the interview to highlight your customer-focused attitude and commitment to continuous improvement.
✨Be Ready to Switch Gears
This job requires flexibility between application support and general IT tasks. Think of examples where you've successfully juggled multiple responsibilities or adapted quickly to changing priorities, and be prepared to discuss them.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technologies they use, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
