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- Tasks: Provide top-notch customer service and manage housing queries efficiently.
- Company: Join a supportive team at Viewpoint, dedicated to making a difference.
- Benefits: Enjoy 7 weeks of holiday, training opportunities, and an attractive pension scheme.
- Other info: Be part of a dynamic culture focused on collaboration and growth.
- Why this job: Make a positive impact on tenants' lives while developing your skills.
- Qualifications: Customer service experience and strong administrative skills are essential.
Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems. You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants and other customers. You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs. You will be naturally customer focused and have a can do attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.
The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.
To be successful in this role you will bring:
- Experience in the delivery of effective and efficient customer service.
- Strong administrative skills.
- Excellent interpersonal skills with a high level of organisational and communication skills.
- High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.
This post is subject to a disclosure check which Viewpoint will cover the fee associated with this. You will receive a generous reward package, which includes:
- 7 weeks holidays including public holidays.
- Training opportunities.
- Attractive pension scheme.
- Bluelight Card Discounts.
- Employee Assistance Programme (EAP).
For a comprehensive list of the essential and desirable criteria required for the posts, please refer to the relevant Job Description and Person Specification attached.
To apply for the vacancy, you must complete our online application form - we do not accept CV's. When completing the form please refer to our Job Description and Person Specification as we are looking for you to evidence and demonstrate in the personal statement section of our online application why you are the best person for this role.
Closing Date: 14 April 2026 at midnight. Interviews: Week commencing 27 April 2026.
Housing Advisor employer: Viewpoint Housing Association Ltd
Contact Detail:
Viewpoint Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor
✨Tip Number 1
Get to know the company! Research Viewpoint and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a great experience for tenants, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle complaints or difficult situations. Show us that you have a 'can do' attitude and can remain calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! Make sure you fill out the online application form thoroughly, using the Job Description and Person Specification to highlight why you’re the perfect fit for the Housing Advisor role.
We think you need these skills to ace Housing Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out the application, take a good look at the job description and person specification. We want to see how your experience aligns with what we're looking for, so make sure you understand the key responsibilities and skills required.
Tailor Your Personal Statement: This is your chance to shine! Use the personal statement section to highlight your relevant experience and skills. We’re keen to see how you can contribute to our team, so be specific about your achievements and how they relate to the role of Housing Advisor.
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, make sure to include examples of how you've successfully handled customer queries in the past. We love a 'can do' attitude, so let that shine through in your application!
Apply Through Our Website: Remember, we only accept applications through our online form, not CVs. So, head over to our website and fill out the application there. It’s straightforward, and we promise it’ll be worth it when you join our awesome team!
How to prepare for a job interview at Viewpoint Housing Association Ltd
✨Know Your Stuff
Make sure you thoroughly understand the job description and person specification. Familiarise yourself with the key responsibilities, especially around customer service and data management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you resolved issues or improved a customer's experience. This will demonstrate your 'can do' attitude and your ability to handle queries effectively.
✨Practice Your Communication
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on breaking down complex information simply, as you would need to do in the job.
✨Be Ready to Collaborate
This role involves working with various teams and partner agencies, so be prepared to discuss how you work well in a team. Share examples of how you've contributed to a positive working culture in previous roles, highlighting your approachable and solution-oriented style.