At a Glance
- Tasks: Manage client complaints and ensure high service standards in a remote setting.
- Company: Join a leading PropTech company transforming property services.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on quality and accountability in service delivery.
- Why this job: Make a real difference by enhancing client relationships and driving service improvements.
- Qualifications: Two years of remote work experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Description
We are seeking an experienced and highly organised Service Delivery Consultant to join our Operations team.
In this role, you will be responsible for maintaining a consistently high standard of service for our clients, with a particular focus on investigating and resolving complaints in a fair, balanced and timely manner.
This is a key position within the Service Delivery function.
Alongside managing complaints and escalations, you will help drive consistency, quality and accountability in service delivery standards.
Your day-to-day work will centre on managing complaints from receipt through to resolution, ensuring outcomes are clearly communicated, professionally handled and accurately recorded.
You will play a key role in protecting client relationships, identifying service risks early and contributing to continuous improvement across the department.
You can find up-to-date information about our services on our website.
In short, we are a Prop Tech company that enables property professionals — including estate agents, online agents, property managers, social housing providers and landlords — to outsource property viewings, inspections and more.
Requirements
Because this is a fully remote role, a minimum of two years’ experience working from home is essential, along with a professional and distraction-free home office set-up.
This must be a dedicated room or space that can be closed off from other household members and interruptions.
Working from kitchen counters, dining tables or dressing tables will not be suitable.
To be successful in this role, you will
- Demonstrate excellent verbal and written communication skills, with a calm, confident and professional telephone manner.
- Have strong administrative capability, with meticulous attention to detail and accurate record-keeping.
- Be highly organised, with the ability to manage multiple priorities and remain composed under pressure.
- Take ownership of complaints received and demonstrate sound judgement when making decisions.
- Be confident supporting, guiding and constructively challenging colleagues where required to maintain standards.
- Be technically confident and comfortable working across digital systems and in-house platforms.
- Previous Experience
- A proven background in client-facing roles, including complaints handling and customer service management, is required.
- Experience working within a service-driven or technology-led environment (such as Prop Tech, Saa S, property or similar) would beadvantageous.
Service Delivery Consultant employer: Viewber
As a leading PropTech company, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. Our fully remote Service Delivery Consultant role offers the flexibility to work from home while ensuring you are equipped with the tools and resources needed to excel in managing client relationships and service standards. Join us to be part of a culture that values innovation, accountability, and continuous improvement, all while making a meaningful impact in the property industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Viewber. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Viewber before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Viewber:Your cover letter is your chance to shine! Tell us why you want to work at Viewber specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Viewber!
How to prepare for a job interview at Viewber
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
