At a Glance
- Tasks: Manage client complaints and ensure high service standards in a remote setting.
- Company: Join a leading PropTech company transforming property services.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on quality and accountability in service delivery.
- Why this job: Make a real difference by enhancing client relationships and driving service improvements.
- Qualifications: Two years of remote work experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Description
We are seeking an experienced and highly organised Service Delivery Consultant to join our Operations team.
In this role, you will be responsible for maintaining a consistently high standard of service for our clients, with a particular focus on investigating and resolving complaints in a fair, balanced and timely manner.
This is a key position within the Service Delivery function.
Alongside managing complaints and escalations, you will help drive consistency, quality and accountability in service delivery standards.
Your day-to-day work will centre on managing complaints from receipt through to resolution, ensuring outcomes are clearly communicated, professionally handled and accurately recorded.
You will play a key role in protecting client relationships, identifying service risks early and contributing to continuous improvement across the department.
You can find up-to-date information about our services on our website.
In short, we are a Prop Tech company that enables property professionals — including estate agents, online agents, property managers, social housing providers and landlords — to outsource property viewings, inspections and more.
Requirements
Because this is a fully remote role, a minimum of two years’ experience working from home is essential, along with a professional and distraction-free home office set-up.
This must be a dedicated room or space that can be closed off from other household members and interruptions.
Working from kitchen counters, dining tables or dressing tables will not be suitable.
To be successful in this role, you will
- Demonstrate excellent verbal and written communication skills, with a calm, confident and professional telephone manner.
- Have strong administrative capability, with meticulous attention to detail and accurate record-keeping.
- Be highly organised, with the ability to manage multiple priorities and remain composed under pressure.
- Take ownership of complaints received and demonstrate sound judgement when making decisions.
- Be confident supporting, guiding and constructively challenging colleagues where required to maintain standards.
- Be technically confident and comfortable working across digital systems and in-house platforms.
- Previous Experience
- A proven background in client-facing roles, including complaints handling and customer service management, is required.
- Experience working within a service-driven or technology-led environment (such as Prop Tech, Saa S, property or similar) would beadvantageous.
Service Delivery Consultant employer: Viewber
As a leading PropTech company, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. Our fully remote Service Delivery Consultant role offers the flexibility to work from home while ensuring you are equipped with the tools and resources needed to excel in managing client relationships and service standards. Join us to be part of a culture that values innovation, accountability, and continuous improvement, all while making a meaningful impact in the property industry.
