At a Glance
- Tasks: Support our Strategic Partnerships team and enhance Client experiences through effective account management.
- Company: Join a dynamic company focused on building strong partnerships and delivering exceptional service.
- Benefits: Fully remote role with travel opportunities, flexible hours, and a supportive work culture.
- Other info: Ideal for those looking to grow their career in Client support and partnerships.
- Why this job: Make a real impact by improving Client relationships and service delivery in a fast-paced environment.
- Qualifications: Strong organisational skills and confident communication abilities are essential.
The predicted salary is between 40500 - 49500 £ per year.
Description
We are seeking a proactive and organised Partnership Support Executive to support our Strategic Partnerships team and help ensure the smooth delivery of services to our Clients.
This is a client-facing role combining strong administrative and organisational skills with proactive Client engagement.
You will support effective account management, coordinate day-to-day partnership activity and help identify opportunities to improve service delivery and the overall Client experience.
Working closely with the wider Strategic Partnerships team and colleagues across the business, you will help maintain strong Client relationships, ensure actions and commitments are followed through, and support the successful delivery of partnership objectives.
We are looking for someone who is highly organised, confident communicating with Clients and colleagues, and comfortable managing multiple priorities in a fast-paced environment.
You will take a proactive approach, have strong attention to detail and be motivated by delivering a high standard of service.
Requirements
Because this is a fully remote role with regular travel, a minimum of two years’ experience working from home is essential.
You must also have a suitable home-working environment, including a dedicated, professional and distraction-free workspace that can be closed off from other household members and interruptions.
Working from shared household areas such as kitchen counters, dining tables or dressing tables will not be suitable.
A reliable, high-speed internet connection capable of supporting video calls, online systems and day-to-day remote working is also essential.
Essential experience and capability
- Strong organisational skills, with the ability to manage multiple tasks, priorities and deadlines effectively.
- Confident and professional communication skills, both written and verbal.
- A proactive approach to supporting Clients and colleagues, with a focus on delivering a positive experience.
- Good attention to detail and the ability to maintain accurate records and follow agreed processes.
- Comfortable working independently, while also contributing as part of a wider team.
- Ability to build positive working relationships with a range of internal and external stakeholders.
- Confidence using standard business systems and software, with the ability to learn new tools quickly.
- A practical, solutions-focused approach and willingness to take ownership of tasks through to completion.
Additional essential requirements
- Willingness and ability to travel nationally when required for Client meetings, supplier engagements, industry events and internal sessions.
- Flexibility to vary working hours where reasonably necessary to support business and Client needs.
- Ability to work effectively within a remote working environment and maintain regular communication with colleagues.
- Professional and reliable approach when representing the business externally.
Desirable
- Previous experience in a customer service, administration, account support, sales support or similar role.
- Experience working directly with Clients or customers.
- An interest in partnerships, property, Prop Tech or the wider residential property sector.
- Experience working in a fast-paced or growing business.
- Previous partnerships experience is not essential.
We are looking for someone with the right attitude, strong organisational skills and a genuine interest in developing their career within Client and partnership support.
Partnership Support Executive employer: Viewber
As a leading PropTech company, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. Our fully remote Service Delivery Consultant role offers the flexibility to work from home while ensuring you are equipped with the tools and resources needed to excel in managing client relationships and service standards. Join us to be part of a culture that values innovation, accountability, and continuous improvement, all while making a meaningful impact in the property industry.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Viewber. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Viewber before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partnership Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Viewber:Your cover letter is your chance to shine! Tell us why you want to work at Viewber specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Viewber!
How to prepare for a job interview at Viewber
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
