We are looking for an organised, observant person to help us assess the standard of our property appointments during a temporary pilot. You will observe or attend a sample of appointments and record clear, factual observations about attendance, punctuality, presentation and the experience of clients and attendees.
Your reports will help us identify service risks early, protect client relationships and make practical improvements. This is a field-based role with home working for route planning and other administrative tasks.
We are a PropTech company that helps property professionals, including estate agents, property managers, social housing providers and landlords, outsource property viewings, inspections and other services. Our appointments are carried out by self-employed Members.
Essential
- Strong attention to detail and the ability to record what you observe accurately and impartially.
- Good organisation, timekeeping and route-planning skills.
- Clear written communication and confidence using a mobile device and online reporting systems.
- A professional approach when attending appointments and interacting with others.
- At least two years’ experience combining home working with regular field travel.
- The ability to travel reliably between appointments across your agreed area.
- A suitable home-working set-up that allows you to work professionally and without routine interruptions, together with a reliable internet connection for video calls and online systems.
- A valid driving licence and access to a reliable vehicle insured for business use.
Desirable
- Experience in quality assurance, customer service, property services or another field-based role.
Appointment Standards Assessor employer: Viewber
As a leading PropTech company, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. Our fully remote Service Delivery Consultant role offers the flexibility to work from home while ensuring you are equipped with the tools and resources needed to excel in managing client relationships and service standards. Join us to be part of a culture that values innovation, accountability, and continuous improvement, all while making a meaningful impact in the property industry.
