At a Glance
- Tasks: Resolve provider and member inquiries with prompt and courteous service.
- Company: Sagility, a leader in healthcare technology and BPM services.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to transforming healthcare experiences.
- Why this job: Make a real difference in healthcare by enhancing member and provider experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sagility combines industry-leading technology and transformation-driven BPM services with healthcare domain expertise to help clients deliver better experiences for providers and members. The Brand Advocate Voice Evergreen role focuses on resolving provider/member inquiries with courteous, prompt service and thorough investigations.
You will educate customers, investigate service failures, identify root causes, and propose resolutions to recover and retain trust.
We think you need these skills to ace Healthcare Brand Advocate: Member & Provider Experience
Customer Service Skills
Investigative Skills
Problem-Solving Skills
Communication Skills
Attention to Detail
Root Cause Analysis
Trust Building
