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- Tasks: Engage with our community on social media and turn conversations into actionable insights.
- Company: Join Checkatrade, a brand dedicated to helping people get home jobs done right.
- Benefits: Enjoy competitive salary, bonuses, gym membership, and extra holiday leave.
- Why this job: Be the voice of our brand and make a real impact on customer experiences.
- Qualifications: Strong writing skills, good judgement, and a knack for spotting trends.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
At Checkatrade, we help people get home jobs done right. Conversations about that happen every day across social media, reviews and forums. Your job is to stay close to those conversations, understanding how people feel about the brand, responding when they need help, and surfacing insights that help us improve. You’ll help protect and strengthen the Checkatrade brand by making sure our responses are thoughtful, human and consistent. At the same time, you’ll turn what people are saying into clear insights the wider team can act on.
Responsibilities
- Monitor conversations about Checkatrade across social media, review platforms and the wider internet.
- Track what people are saying, spot emerging themes and flag issues early.
- Manage community engagement across our social channels.
- Respond to comments and DMs in a way that is helpful, human and aligned with our brand tone.
- Monitor and respond to reviews across platforms such as Trustpilot and the App Store, working with internal teams where issues need escalation.
- Use social listening tools to track brand mentions, sentiment and key themes across consumer conversations.
- Identify trends in feedback.
- Surface recurring issues, opportunities or product insights and share them with the wider team.
- Create regular reports summarising consumer sentiment, review performance and key conversation trends.
What you’ll need
- Strong written communication. You can respond clearly, calmly and empathetically, even when conversations are challenging.
- Good judgement. You know when to reply, when to escalate and when something needs wider attention.
- Attention to detail. You notice patterns in feedback and can pick out the signals from the noise.
- Platform awareness. You understand how conversations play out across Facebook, Instagram, TikTok, review platforms and forums.
- Analytical mindset. Comfortable reviewing data from social listening tools and turning it into clear insights.
- Organisation and consistency. Able to stay on top of daily monitoring while keeping track of bigger trends over time.
- Collaborative mindset. Comfortable working with customer support, product and marketing teams to share insights and resolve issues.
Benefits
- Competitive salary + annual bonus
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
How we’ll get to know each other
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with our Senior Social Media Lead
- 2nd stage interview includes a case study presentation with our Director of Brand and Senior Social Marketing Lead
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box.
Social Media Executive in City of London employer: View, Inc.
Contact Detail:
View, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Executive in City of London
✨Tip Number 1
Get social! Engage with Checkatrade's social media channels before your interview. Comment on posts, share your thoughts, and show that you’re already part of the conversation. This will not only help you understand their brand tone but also demonstrate your enthusiasm for the role.
✨Tip Number 2
Do your homework! Research recent trends in social media and consumer sentiment related to home services. Bring these insights to your interviews to show that you’re proactive and ready to contribute from day one.
✨Tip Number 3
Practice your responses! Think about how you would handle challenging comments or reviews. Prepare a few examples of how you’d respond thoughtfully and empathetically, as this is key for the Social Media Executive role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Checkatrade team. Don’t miss out!
We think you need these skills to ace Social Media Executive in City of London
Some tips for your application 🫡
Show Off Your Writing Skills: Since strong written communication is key for this role, make sure your application reflects that. Use clear, concise language and showcase your ability to respond empathetically, just like you would in a social media conversation.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can contribute to our brand!
Highlight Your Analytical Mindset: Mention any experience you have with social listening tools or data analysis. Show us how you can turn insights into actionable strategies. This will demonstrate your analytical mindset and attention to detail, which are super important for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at View, Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Checkatrade's social media presence and understand their brand voice. Familiarise yourself with recent campaigns, customer feedback, and any current issues they might be facing. This will help you demonstrate your genuine interest and show that you're ready to engage with their community.
✨Showcase Your Communication Skills
Prepare examples of how you've handled challenging conversations in the past. Think about times when you had to respond empathetically or escalate an issue. Being able to articulate these experiences will highlight your strong written communication skills and good judgement, which are crucial for this role.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've used social listening tools or data analysis in previous roles. You might even want to bring a sample report or insight you've created to showcase your ability to turn data into actionable insights.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation. Ask thoughtful questions about their social media strategy and how they measure success. This shows that you're not only interested in the role but also eager to contribute to the team’s goals.