At a Glance
- Tasks: Lead a dynamic Pre-Sales team and deliver top-notch customer support.
- Company: Join Viessmann, a global leader in sustainable energy solutions.
- Benefits: Competitive salary, training opportunities, and a focus on professional growth.
- Other info: Enjoy a supportive environment with excellent career development prospects.
- Why this job: Make a real impact in customer service while promoting sustainability.
- Qualifications: Experience in customer service and team leadership is a plus.
The predicted salary is between 30000 - 40000 € per year.
Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.
Role Overview
In this role, you will be responsible for managing and developing our Pre-Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.
Key Responsibilities
- Leading and managing the Pre-Sales team to deliver outstanding customer support
- Developing apprentices within the team and supporting their professional growth
- Overseeing team skills development and coordinating training initiatives
- Managing government schemes, including MCS umbrella and other relevant programmes
- Supporting the introduction of new equipment into the product portfolio
- Assisting in the design and sale of equipment for both small and large-scale projects
- Providing support across domestic and commercial heating product lines
- Ensuring accurate handling of customer data, billing information, and product specifications
What We’re Looking For
- Experience in customer service and/or pre-sales support
- Previous team leadership or supervisory experience
- Strong organisational and communication skills
- Ability to work with structured processes while maintaining a customer‑centric approach
- Interest or experience in heating, technical products, or related sectors (desirable)
Minimum Requirements
- IT Skills
- People skills
- Time management skills
- Communication and presentation skills
- An understanding of government schemes an advantage but full training will be given.
- An understanding of ASHP's an advantage but full training will be given
Technician, Customer Service in Telford employer: Viessmann Climate Solutions
Viessmann is an exceptional employer that prioritises sustainability and innovation, offering a dynamic work environment where employees can thrive. With a strong commitment to professional development, the company provides ample opportunities for growth through training initiatives and team leadership roles. Located within the Carrier group, Viessmann fosters a collaborative culture that values diversity and encourages employees to contribute to meaningful projects that shape the future of energy efficiency.
Contact Detail:
Viessmann Climate Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technician, Customer Service in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Viessmann. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Viessmann’s products and values. Show us you’re passionate about sustainability and customer service – it’ll make you stand out as a candidate who truly fits our culture.
✨Tip Number 3
Practice your communication skills! As a Technician in Customer Service, you’ll need to convey information clearly. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technician, Customer Service in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technician, Customer Service role. Highlight any previous customer service or team leadership experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background aligns with our commitment to sustainability and innovative solutions.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and team members, make sure your application showcases your strong communication skills. We want to see how you can convey information clearly and effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Viessmann Climate Solutions
✨Know Your Stuff
Make sure you understand Viessmann's products and services, especially in heating and energy solutions. Brush up on the latest trends in sustainability and how they relate to customer service. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Since the role involves managing a Pre-Sales team, be ready to discuss your previous leadership experiences. Prepare examples of how you've developed team members or improved processes. Highlighting your ability to inspire and guide others will set you apart.
✨Customer-Centric Mindset
Viessmann values outstanding customer support, so think of specific instances where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to sustainability and how the Pre-Sales team fits into their overall strategy. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
