Sales Administrator in Telford

Job Title: Sales Administrator

Company: Carrier Global in collaboration with Viessmann

Function: Sales Support / Customer Service / Operations

Primary Location: Viessmann Limited, Hortonwood 30, Telford TF1 7YP, United Kingdom

Work Arrangement: Onsite

Job Level: Senior Sales Support Assistant

Job Type: Full-time

Role Summary

This position is for a Senior Sales Support Assistant working under direct supervision. The role provides administrative and technical support across sales order processing and customer service activities, ensuring high-quality service delivery across the customer network. The role is central to maintaining smooth order flow from receipt through to delivery, while supporting customer queries and maintaining accurate system data.

Key Responsibilities

• Process and manage customer purchase orders through to delivery
• Handle telephone and email queries from customers, including:
• Spare parts requests
• Order updates
• Price and availability checks
• Maintain accurate customer master data within SAP
• Create and manage customer accounts
• Process returns and ensure correct system updates
• Support general sales administration and customer service activities

Minimum Requirements

• Previous experience in a busy sales support or customer service environment where service is critical
• Strong communication skills with a confident telephone manner
• Self-motivated with strong organisation, planning, and prioritisation skills
• High attention to detail
• Confident handling email and telephone-based customer queries
• IT literate, including Microsoft Office and Google Workspace applications
• Minimum 2 years relevant experience
• High School Diploma or equivalent (or higher education/technical training preferred depending on region)

Summary

This role supports sales operations by ensuring accurate order processing, responsive customer communication, and reliable data management. The position requires a detail-oriented individual who can manage multiple priorities in a fast-paced environment while maintaining a strong customer focus.

Pay Range

The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.