At a Glance
- Tasks: Resolve technical issues and deliver top-notch customer service in residential properties.
- Company: Join Viessmann, a leader in sustainable heating and energy solutions.
- Benefits: Enjoy a competitive salary, company vehicle, and 25 days annual leave.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Make a real impact while working autonomously in a dynamic environment.
- Qualifications: Must be an ACS qualified gas engineer with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
For decades, the Viessmann brand has been helping to improve people's quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Technical progress is not, however, Viessmann's sole focus. Sustainable thinking and action are also firmly embedded in the corporate values. In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations. From Allendorf to the world. Since its foundation in 1917, Viessmann has grown steadily. Together with partners from different industries, all employees work every single day to meet the ever-changing needs of customers and to change the energy supply in a way that is sustainable.
Field Service Technician: you will enjoy a high level of autonomy to resolve problems and make decisions, ensuring high quality customer service is delivered at every opportunity. You'll be responsible for performing warranty and paid repairs, providing product training to employees and customers, and supporting the sales team in growing their UK sales. We offer a "home" position, starting and ending the day at your location, covering a wide geographic area and covering customer properties. Driving skills are essential for this role.
Location: Covering sections of the Peterborough, Nottinghamshire, Leicestershire, Lincolnshire (PE, NG, LE, LN postcodes).
Responsibilities:
- Complete warranty and chargeable repairs/breakdowns
- Maintain records of performance reports
- Deliver product training to staff and customers
- Support the Sales Team in the development of sales in the UK
- Deliver best in class Customer Service on-site in residential properties
Qualifications:
- ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)
- Able to demonstrate technical expertise gained through industry experience
- Have a high attention to detail
- Have a confident and adaptable work style
- Have excellent communication skills
- Ability to work closely with and develop relationships with clients
Benefits:
- Competitive salary
- Company vehicle
- Upselling bonus
- 25 days annual leave (Excluding bank holidays)
- Annual bonus scheme
- Company pension
- Employee Assistance/Wellbeing Programmes
- Life assurance
- Career Progression
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice: Please read the privacy notice for information on how your data will be handled.
Field Service Technician I – Home-Based Gas Engineer in Telford employer: Viessmann Climate Solutions
Viessmann is an exceptional employer that prioritises both innovation and sustainability, offering a dynamic work environment for Field Service Technicians. With a strong focus on employee growth, competitive benefits including a company vehicle, annual bonus scheme, and 25 days of annual leave, Viessmann fosters a culture of autonomy and support, ensuring that every team member can thrive while making a meaningful impact in the energy sector. Working from home allows for flexibility, while the opportunity to engage with diverse clients across the Peterborough and surrounding areas enhances job satisfaction and professional development.
Contact Details:
Viessmann Climate Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician I – Home-Based Gas Engineer in Telford
✨Tip Number 1
Get to know the company inside out! Research Viessmann's values and their innovative technologies. When you understand what they stand for, you can tailor your conversations to show how you fit into their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about scenarios where you've demonstrated your technical expertise and customer service skills. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Viessmann team. Let’s get you that job!
We think you need these skills to ace Field Service Technician I – Home-Based Gas Engineer in Telford
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your ACS qualifications and any relevant technical expertise in your application. We want to see how your experience aligns with the role of a Field Service Technician, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention how your past experiences relate to delivering top-notch customer service and supporting sales teams, as these are key aspects of the job.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills shine through in your writing!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Viessmann Climate Solutions
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around gas engineering and the specific products Viessmann offers. Be ready to discuss your ACS qualifications and any relevant experience you've had in the field.
✨Showcase Your Customer Service Skills
Since delivering top-notch customer service is key for this role, think of examples from your past where you went above and beyond for a customer. Highlight your communication skills and how you build relationships with clients.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that test your problem-solving abilities. You might be asked how you would handle a specific breakdown or customer complaint. Think through your approach and be ready to explain your thought process.
✨Demonstrate Your Autonomy
This role offers a lot of independence, so be prepared to discuss how you manage your time and make decisions on the job. Share examples of when you've successfully worked autonomously and how you prioritise tasks.
