At a Glance
- Tasks: Resolve technical issues and deliver top-notch customer service across various locations.
- Company: Viessmann, a leader in sustainable heating and energy solutions.
- Benefits: Competitive salary, company vehicle, 25 days leave, and career progression.
- Other info: Enjoy autonomy and develop relationships while working in diverse environments.
- Why this job: Join a forward-thinking company making a real impact on energy solutions.
- Qualifications: ACS Qualified gas engineer with strong communication and technical skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
For decades, the Viessmann brand has been helping to improve people's quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Technical progress is not, however, Viessmann's sole focus. Sustainable thinking and action are also firmly embedded in the corporate values. In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations.
As a Field Service Technician, you will enjoy a high level of autonomy to resolve problems and make decisions, ensuring high quality customer service is delivered at every opportunity. You’ll be responsible for performing warranty and paid repairs, providing product training to employees and customers, and supporting the sales team in growing their UK sales. We offer a "home" position, starting and ending the day at your location, covering a wide geographic area and covering customer properties. Driving skills are essential for this role.
Location: Covering sections of the Peterborough, Nottinghamshire, Leicestershire, Lincolnshire (PE, NG, LE, LN postcodes).
As a Field Service Technician, You’ll Be Responsible For:
- Complete warranty and chargeable repairs/breakdowns
- Maintain records of performance reports
- Deliver product training to staff and customers
- Support the Sales Team in the development of sales in the UK
- Deliver best in class Customer Service on-site in residential properties
To Be Successful In This Role, You Should Have:
- ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)
- Able to demonstrate technical expertise gained through industry experience
- Have a high attention to detail
- Have a confident and adaptable work style
- Have excellent communication skills
- Ability to work closely with and develop relationships with clients
What We Offer:
- Competitive salary
- Company vehicle
- Upselling bonus
- 25 days annual leave (excluding bank holidays)
- Annual bonus scheme
- Company pension
- Employee Assistance/Wellbeing Programmes
- Life assurance
- Career Progression
Equal Opportunity/Affirmative Action Employer. Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Field Service Technician I in Telford employer: Viessmann Climate Solutions
Viessmann is an exceptional employer that prioritises both innovation and sustainability, creating a dynamic work environment for Field Service Technicians. With a strong focus on employee growth, competitive salaries, and comprehensive benefits including a company vehicle and annual bonus scheme, Viessmann fosters a culture of autonomy and support. Working in the picturesque regions of Peterborough, Nottinghamshire, Leicestershire, and Lincolnshire, employees enjoy the flexibility of a home position while contributing to meaningful energy solutions for future generations.
Contact Details:
Viessmann Climate Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician I in Telford
✨Tip Number 1
Get to know the company inside out! Research Viessmann's values, products, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them! As a Field Service Technician, you'll need to showcase your expertise on the spot, so brush up on your ACS qualifications and be prepared for hands-on assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Viessmann family and ready to contribute to their mission.
We think you need these skills to ace Field Service Technician I in Telford
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your ACS qualifications and any relevant technical experience in your application. We want to see how your skills align with the Field Service Technician role, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific job. Mention how your experience can help us deliver top-notch customer service and support our sales team. It shows you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your past roles and achievements. We appreciate clarity and it makes it easier for us to see your potential.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Viessmann Climate Solutions
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around heating and energy solutions. Viessmann values expertise, so be ready to discuss your ACS qualifications and any relevant experience you've had in the field.
✨Showcase Your Customer Service Skills
As a Field Service Technician, delivering top-notch customer service is key. Prepare examples of how you've handled customer interactions in the past, particularly any challenging situations where you turned things around.
✨Demonstrate Your Autonomy
This role offers a lot of independence, so be prepared to talk about times when you've successfully resolved issues on your own. Highlight your decision-making skills and how you manage your time effectively while working remotely.
✨Build Rapport
Since you'll be working closely with clients, it's important to show that you can build relationships. Think of ways to demonstrate your communication skills and adaptability during the interview, perhaps by sharing stories of how you've connected with customers or colleagues in the past.
