At a Glance
- Tasks: Lead a dynamic Pre-Sales team and deliver exceptional customer support.
- Company: Join Carrier Global Corporation, a leader in climate and energy solutions.
- Benefits: Competitive salary, cash incentives, and a comprehensive rewards package.
- Other info: Full training provided on technical products and government schemes.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and team leadership is a plus.
The predicted salary is between 38726 - 77219 £ per year.
Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life.
Role Overview
In this role, you will manage and develop the Pre‑Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day‑to‑day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.
Key Responsibilities
- Lead and manage the Pre‑Sales team to deliver outstanding customer support
- Develop apprentices within the team and support their professional growth
- Oversee team skills development and coordinate training initiatives
- Manage government schemes, including the MCS umbrella and other relevant programmes
- Support the introduction of new equipment into the product portfolio
- Assist in the design and sale of equipment for both small and large‑scale projects
- Provide support across domestic and commercial heating product lines
- Ensure accurate handling of customer data, billing information, and product specifications
What We’re Looking For
- Experience in customer service and/or pre‑sales support
- Previous team leadership or supervisory experience
- Strong organisational and communication skills
- Ability to work with structured processes while maintaining a customer‑centric approach
- Interest or experience in heating, technical products, or related sectors (desirable)
Minimum Requirements
- IT skills
- People skills
- Time‑management skills
- Communication and presentation skills
- Understanding of government schemes (an advantage, but full training will be given)
- Understanding of ASHPs (an advantage, but full training will be given)
Pay Range
The annual salary for this position is between £38,726.00 and £77,219.00, depending on skills, education, experience, and other unique qualifications.
Other Compensation
This position may be entitled to short‑term cash incentives, subject to plan requirements.
Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programmes. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non‑Discrimination
Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
Application Deadline
Applications will be accepted for at least 14 calendar days from the Job Posting Date.
Job Posting Date: 30 June 2026.
Job Applicant Privacy Notice
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Use of AI in Recruitment
Technology‑enabled tools may support parts of the recruitment process, with oversight by people.
Contact Details:
Viessmann Climate Solutions Recruitment Team
