At a Glance
- Tasks: Repair and maintain gas systems while delivering top-notch customer service.
- Company: Join Viessmann, a leader in innovative heating and energy solutions.
- Benefits: Enjoy a competitive salary, company vehicle, and 25 days annual leave.
- Other info: Home-based role with opportunities for career progression and personal development.
- Why this job: Make a real difference in people's lives with sustainable technology.
- Qualifications: Must be ACS qualified gas engineer with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Covering the Birmingham / Coventry / Dudley area
Contract type: Full time, permanent
As a Service Engineer, you are responsible for completing warranty and chargeable repairs/breakdowns, delivering product training to staff and customers, and supporting the Sales Team in the development of sales in the UK. In this role, you will support both the Viessmann product ranges. You will enjoy a high level of autonomy to resolve problems and make decisions, ensuring high quality customer service is delivered at every opportunity. The role will be ‘home‑based’, starting and finishing at your home location, covering a large geographical area attending customers' properties. The ability to drive is essential for this role.
Responsibilities:
- Complete warranty and chargeable repairs/breakdowns
- Maintain records of performance reports
- Deliver product training to staff and customers
- Support the Sales Team in the development of sales in the UK
- Deliver best in class Customer Service on‑site in residential properties
Qualifications:
- ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)
- Able to demonstrate technical expertise gained through industry experience
- Have a high attention to detail
- Have a confident and adaptable work style
- Have excellent communication skills
- Ability to work closely with and develop relationships with clients
What We Offer:
- Competitive salary
- Company vehicle
- Upselling bonus
- 25 days annual leave (Excluding bank holidays)
- Annual bonus scheme
- Company pension
- Employee Assistance/Wellbeing Programmes
- Life assurance
- Career Progression
About Us:
For decades, the Viessmann brand has been helping to improve people's quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Technical progress is not, however, Viessmann's sole focus. Sustainable thinking and action are also firmly embedded in the corporate values. In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations. Since its foundation in 1917, Viessmann has grown steadily. Together with partners from different industries, all employees work every single day to meet the ever‑changing needs of customers and to change the energy supply in a way that is sustainable.
Equal Opportunity Statement: Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Field Service Engineer in Birmingham employer: Viessmann Climate Solutions
Viessmann is an exceptional employer, offering a dynamic work environment for Field Service Engineers in the Birmingham, Coventry, and Dudley area. With a strong focus on employee well-being, competitive salaries, and generous benefits such as a company vehicle, annual bonus schemes, and career progression opportunities, Viessmann fosters a culture of innovation and sustainability. Employees enjoy the autonomy to make impactful decisions while delivering top-notch customer service, making it a rewarding place to grow professionally.
Contact Detail:
Viessmann Climate Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Practice common interview questions and think of examples from your past experiences that showcase your problem-solving abilities and adaptability.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at Viessmann and tailor your approach to show how you can contribute to their mission of sustainable energy solutions.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit for the team.
We think you need these skills to ace Field Service Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your ACS qualifications and relevant experience as a gas engineer. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can deliver top-notch customer service. We love seeing personality, so let us know what makes you tick!
Show Off Your Communication Skills:Since this role involves training staff and customers, it’s crucial to demonstrate your excellent communication skills in your application. We want to know how you can build relationships and convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Viessmann Climate Solutions
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around gas service and repairs. Be ready to discuss your ACS qualifications and any relevant experience you've had in the field. This will show that you're not just a candidate, but someone who truly understands the role.
✨Showcase Your Customer Service Skills
Since delivering top-notch customer service is key for this role, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your communication skills and ability to build relationships with customers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a breakdown or training staff. Practise how you'd approach these scenarios, focusing on problem-solving and decision-making. This will demonstrate your autonomy and adaptability.
✨Understand Viessmann's Values
Familiarise yourself with Viessmann's commitment to sustainability and innovation. Be prepared to discuss how your personal values align with theirs, and how you can contribute to their mission of improving quality of life through intelligent energy solutions.
