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- Tasks: Coordinate Field Service Engineers and manage customer communications daily.
- Company: Join Videojet, a leader in product identification, ensuring safety and authenticity globally.
- Benefits: Enjoy health insurance, a pension scheme, 26 days annual leave, and a supportive team environment.
- Why this job: Make a real impact while growing your skills in a dynamic, fast-paced company culture.
- Qualifications: Strong communication skills, problem-solving abilities, and a service-oriented mindset are essential.
- Other info: Located in Huntingdon, this role offers opportunities for career growth within a global network.
The predicted salary is between 30000 - 42000 £ per year.
Imagine yourself…
- Doing meaningful work that makes an everyday impacton the world around you.
- Growing your expertiseand expanding your skillset with every project.
- Owning your ambitionand fueling your career growth.
It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
We offer
- Health Insurance
- Pension scheme
- 26 days annual leave
- Being part of a dynamic team focused on delivering results and continuous improvement
- A consultative role where you collaborate with others to help achieve strategic business goals
- A fast-paced environment that values initiative and adaptability
- Strong emphasis on teamwork and enjoying the work experience
- Opportunity to work in a leading global company
- Supportive manager who cares about your strengths and development
Reporting to the Technical Service Manager, the Service Dispatcher will play a key role within the Customer Service Team in the UK providing first class support to our customers, and will be responsible for achieving business goals for processing orders, on time delivery and supporting the coordination of the Field Service engineer teams. He/she will be located ideally in Huntingdon.
In this role, a typical day will look like:
- Scheduling and Coordination of Field Service Engineers
- Quoting via Telephone and Mail
- Service invoicing & Credit Notes
- Parts ordering, tracking and transferring between FSEs
- Customer Service/Communication via telephone and emails
The essential requirements of the job include:
- A flexible and creative professional style with a strong interpersonal skill
- Proactive and strategic problem solver who can support and lead others to deliver the best solutions for our customers
- Service-oriented and standout colleague who seeks feedback to continuously improve programs
- Outstanding Communication Skills
- Proven attention to detail skills
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
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Service Dispatcher employer: Videojet Technologies
Contact Detail:
Videojet Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatcher
✨Tip Number 1
Familiarise yourself with Videojet's products and services. Understanding their in-line printing, coding, and marking technologies will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during conversations. As a Service Dispatcher, you'll be interacting with customers regularly, so demonstrating your ability to communicate effectively and solve problems will set you apart.
✨Tip Number 3
Network with current or former employees of Videojet. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare examples of how you've successfully coordinated teams or projects in the past. This role requires strong organisational skills, so showcasing your experience in scheduling and managing tasks will demonstrate your capability.
We think you need these skills to ace Service Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Dispatcher at Videojet. Highlight your relevant experience in scheduling, coordination, and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, attention to detail, and any previous experience in a similar role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your proactive problem-solving skills have led to successful outcomes in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Videojet Technologies
✨Show Your Service Orientation
As a Service Dispatcher, demonstrating your service-oriented mindset is crucial. Be prepared to share examples of how you've gone above and beyond to support customers in previous roles, highlighting your proactive approach to problem-solving.
✨Highlight Your Communication Skills
Outstanding communication is key in this role. During the interview, focus on your ability to communicate effectively with both customers and team members. Consider discussing specific instances where your communication skills led to successful outcomes.
✨Demonstrate Attention to Detail
Attention to detail is essential for processing orders and coordinating teams. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing a time when your attention to detail prevented a potential issue.
✨Emphasise Teamwork and Collaboration
Videojet values teamwork, so be ready to talk about your experiences working in collaborative environments. Share examples of how you've contributed to team success and supported colleagues in achieving common goals.