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- Tasks: Provide top-notch technical support for laser technology and assist customers with queries.
- Company: Join Videojet, a leader in product identification and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for skill development.
- Why this job: Make a real impact while learning about cutting-edge laser technology.
- Qualifications: Strong communication skills and a passion for customer care are essential.
- Other info: Be part of a diverse team with excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Reporting to the Technical Service Manager, the Technical Support Engineer is responsible for the internal default contact for any laser related queries for service and the wider business and will also be responsible for upskilling the rest of the tech support team on the laser technology. Ideally, this position will be located in Huntington and it is hybrid.
Key Responsibilities- Act as the primary internal contact for all laser‑related queries across Service and the wider business.
- Provide accurate, efficient, and high‑quality technical assistance to customers via phone and email (75% with customers – Salesforce and phone).
- Upskill and support the technical support team on laser technology.
- Work closely with the engineering scheduler to allocate service engineers to off‑site jobs.
- Maintain consistent, detailed logs and records of customer enquiries and service activities.
- Highly motivated with strong interpersonal and customer care skills.
- Ability to deliver exceptional technical support in a clear and professional manner.
- Strong attention to detail to maintain accurate records and follow service processes.
- Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
- Willingness and capability to train and support colleagues on laser technology.
Location: Huntington – Hybrid (Onsite in Huntington, plus remote options)
Technical Support Engineer Laser Specialist in Peterborough employer: Videojet Technologies
Contact Detail:
Videojet Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Laser Specialist in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Videojet or in the laser tech field on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your laser technology knowledge. We recommend creating a list of common questions and practicing your responses. Confidence is key!
✨Tip Number 3
Show off your customer care skills during the interview. Think of examples where you’ve provided exceptional support, as this role is all about helping others with laser queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Videojet team!
We think you need these skills to ace Technical Support Engineer Laser Specialist in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to laser technology. We want to see how you can bring your unique expertise to the team, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Videojet. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: As a Technical Support Engineer, clear communication is key. In your application, demonstrate your ability to convey complex information simply and effectively. This will help us see how you can support our customers and team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Videojet!
How to prepare for a job interview at Videojet Technologies
✨Know Your Laser Tech
Make sure you brush up on your knowledge of laser technology before the interview. Understand the basics and be ready to discuss how it applies to the role. This will show that you're not just interested in the job, but that you’re genuinely passionate about the field.
✨Practice Customer Scenarios
Since this role involves a lot of customer interaction, practice handling common technical support scenarios. Think about how you would explain complex issues in a simple way. This will help you demonstrate your communication skills and customer care abilities during the interview.
✨Show Your Team Spirit
The job requires you to upskill and support your colleagues, so be prepared to talk about your experience working in teams. Share examples of how you've helped others learn or overcome challenges. This will highlight your interpersonal skills and willingness to collaborate.
✨Be Detail-Oriented
Attention to detail is key in this role. During the interview, mention any experiences where your meticulous nature made a difference, whether in maintaining records or following processes. This will reassure them that you can handle the responsibilities of the position effectively.
