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- Tasks: Provide top-notch technical support for laser technology and help upskill your team.
- Company: Join Videojet, a leader in product identification and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Make a real impact while working with cutting-edge laser technology.
- Qualifications: Strong communication skills and a passion for customer care are essential.
- Other info: Be part of a diverse team dedicated to quality and innovation.
The predicted salary is between 30000 - 42000 £ per year.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Reporting to the Technical Service Manager, the Technical Support Engineer is responsible for the internal default contact for any laser related queries for service and the wider business and will also be responsible for upskilling the rest of the tech support team on the laser technology. Ideally, this position will be located in Huntington and it is hybrid.
Key Responsibilities- Act as the primary internal contact for all laser‑related queries across Service and the wider business.
- Provide accurate, efficient, and high‑quality technical assistance to customers via phone and email (75% with customers – Salesforce and phone).
- Upskill and support the technical support team on laser technology.
- Work closely with the engineering scheduler to allocate service engineers to off‑site jobs.
- Maintain consistent, detailed logs and records of customer enquiries and service activities.
- Highly motivated with strong interpersonal and customer care skills.
- Ability to deliver exceptional technical support in a clear and professional manner.
- Strong attention to detail to maintain accurate records and follow service processes.
- Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
- Willingness and capability to train and support colleagues on laser technology.
Location: Huntington – Hybrid (Onsite in Huntington, plus remote options)
Laser Specialist: Technical Support Engineer in Peterborough employer: Videojet Technologies
Contact Detail:
Videojet Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laser Specialist: Technical Support Engineer in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Videojet or in the laser tech field on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your laser technology knowledge. We want to show that we’re not just passionate but also knowledgeable about the products and services Videojet offers.
✨Tip Number 3
Practice common technical support scenarios. Role-playing with a friend can help us articulate our thought process clearly, which is key for that customer-facing role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Videojet team.
We think you need these skills to ace Laser Specialist: Technical Support Engineer in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight any experience you have with laser technology and customer support, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your motivation to upskill others in laser technology!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey technical information clearly. Use straightforward language and keep it professional yet friendly—just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Videojet Technologies
✨Know Your Laser Tech
Make sure you brush up on your knowledge of laser technology before the interview. Understand the basics and be ready to discuss how it applies to the role. This will show that you're not just interested in the job, but that you’re genuinely passionate about the field.
✨Practice Customer Scenarios
Since this role involves a lot of customer interaction, think of some common technical support scenarios you might face. Practise how you would handle these situations clearly and professionally. This will help you demonstrate your problem-solving skills during the interview.
✨Show Off Your Team Spirit
This position requires you to upskill and support your colleagues, so be prepared to talk about your experience working in teams. Share examples of how you've helped others learn or overcome challenges in the past. It’s all about showing that you can be a great team player!
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This could be about their laser products, team dynamics, or future projects. Asking questions shows your interest and helps you gauge if the company is the right fit for you.
