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For Companies At a Glance
- Tasks: Provide top-notch technical support for laser technology and upskill the support team.
- Company: Join Videojet Technologies, a leader in product identification solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to expert in laser tech and make a real difference in customer support.
- Qualifications: Strong communication skills and a passion for helping others with technical queries.
- Other info: Dynamic role with a focus on teamwork and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Apply for the Technical Support Engineer Laser Specialist role at Videojet Technologies, a Veralto company.
Overview
Videojet Technologies is a world leader in product identification, providing in‑line printing, coding and marking solutions across food, beverage, pharmaceutical and industrial markets.
About the Role
Reporting to the Technical Service Manager, you will be the internal default contact for all laser‑related queries and responsible for upskilling the technical support team. Ideally located in Huntington with a hybrid arrangement.
Key Responsibilities
- Act as the primary internal contact for laser‑related queries across Service and the wider business.
- Provide accurate, efficient and high‑quality technical assistance to customers via phone and email (75% with customers – Salesforce and phone).
- Upskill and support the technical support team on laser technology.
- Work closely with the engineering scheduler to allocate service engineers to off‑site jobs.
- Maintain consistent, detailed logs and records of customer enquiries and service activities.
Essential Requirements
- Highly motivated with strong interpersonal and customer care skills.
- Ability to deliver exceptional technical support in a clear and professional manner.
- Strong attention to detail to maintain accurate records and follow service processes.
- Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
- Willingness and capability to train and support colleagues on laser technology.
Benefits
Laser Specialist: Technical Support Engineer in Nottingham employer: Videojet Technologies
Contact Detail:
Videojet Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laser Specialist: Technical Support Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Videojet Technologies on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on laser technology. We should be ready to discuss how our skills align with the role and share examples of how we've provided exceptional technical support in the past.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common technical support scenarios. This will help us articulate our thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant experience in laser technology and customer care.
We think you need these skills to ace Laser Specialist: Technical Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with laser technology and technical support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team at Videojet Technologies. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Videojet Technologies
✨Know Your Laser Tech
Make sure you brush up on your knowledge of laser technology before the interview. Understand the basics and be ready to discuss how it applies to the role. This will show that you're not just interested in the job, but that you have a genuine passion for the field.
✨Practice Customer Scenarios
Since you'll be providing technical support, think about common customer queries related to laser products. Prepare some examples of how you would handle these situations. This will demonstrate your problem-solving skills and your ability to communicate effectively with customers.
✨Show Off Your Team Spirit
This role involves upskilling the technical support team, so be ready to talk about your experience in training or mentoring others. Share specific examples of how you've helped colleagues improve their skills, as this will highlight your leadership potential.
✨Be Detail-Oriented
Attention to detail is crucial in this role, especially when maintaining logs and records. During the interview, mention any systems or processes you've used in the past to keep track of customer enquiries or service activities. This will reassure them that you can handle the administrative side of the job as well.
