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For Companies At a Glance
- Tasks: Provide top-notch technical support on laser technology to customers and teams.
- Company: Join Videojet Technologies, a leader in product identification with a supportive culture.
- Benefits: Enjoy professional training, career coaching, and a welcoming team environment.
- Why this job: Kickstart your career in tech while making a real difference in customer support.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Hybrid work model with great opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
Videojet Technologies is a world leader in product identification. This role delivers technical assistance regarding laser technology to customers and internal teams, while upskilling the support staff.
Key Responsibilities
- Act as the primary internal contact for all laser‑related queries across Service and the wider business.
- Provide accurate, efficient, and high‑quality technical assistance to customers via phone and email (75% with customers – Salesforce and phone).
- Upskill and support the technical support team on laser technology.
- Work closely with the engineering scheduler to allocate service engineers to off‑site jobs.
- Maintain consistent, detailed logs and records of customer enquiries and service activities.
Essential Requirements
- Highly motivated with strong interpersonal and customer care skills.
- Ability to deliver exceptional technical support in a clear and professional manner.
- Strong attention to detail to maintain accurate records and follow service processes.
- Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
- Willingness and capability to train and support colleagues on laser technology.
What We Offer
- Professional onboarding and training options.
- Powerful, welcoming team.
- Career coaching and development opportunities.
Location: Huntington, England, United Kingdom (Hybrid)
Laser Specialist: Technical Support Engineer in Huntingdon employer: Videojet Technologies
Contact Detail:
Videojet Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laser Specialist: Technical Support Engineer in Huntingdon
✨Tip Number 1
Get to know the company inside out! Research Videojet Technologies and their laser technology. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be providing technical support, being able to explain complex concepts clearly is key. Try explaining laser technology to a friend or family member to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Videojet.
We think you need these skills to ace Laser Specialist: Technical Support Engineer in Huntingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Laser Specialist role. Highlight your technical support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication prowess. Use clear and professional language in your application to reflect how you'd handle customer queries effectively.
Detail is Key: Pay attention to detail when filling out your application. Ensure all your records are accurate and that you've followed the application process correctly. This shows us you have the strong attention to detail we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Videojet Technologies
✨Know Your Laser Tech
Before the interview, brush up on your knowledge of laser technology. Understand the basics and be ready to discuss how it applies to technical support. This will show your enthusiasm and expertise in the field.
✨Practice Customer Scenarios
Since you'll be providing technical assistance to customers, practice handling common customer queries related to laser technology. Role-playing these scenarios can help you articulate your thoughts clearly and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As a Technical Support Engineer, clear communication is key. Prepare examples of how you've effectively communicated complex information in the past, whether to customers or colleagues. This will highlight your ability to manage enquiries professionally.
✨Highlight Team Collaboration
This role involves working closely with internal teams. Be ready to share experiences where you've successfully collaborated with others, especially in training or upskilling situations. It shows you're a team player who can contribute positively to the work environment.
