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- Tasks: Install, maintain, and troubleshoot Videojet equipment at customer sites across Scotland.
- Company: Join Veralto, a global leader in essential goods and services.
- Benefits: Competitive salary, company car, 25 days holiday, and career development opportunities.
- Why this job: Make a real impact while working independently and building strong customer relationships.
- Qualifications: Experience in field service or technical roles with strong troubleshooting skills.
- Other info: Flexible travel across Scotland with excellent support and training provided.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Field Service Manager, the Field Service Engineer is responsible for installing, maintaining, and servicing Videojet equipment at customer sites across Scotland and the North of the UK. This is a customer-facing field role where you will troubleshoot technical issues, install new equipment, and support customers to ensure their production lines operate efficiently. You will also collaborate with internal teams to identify opportunities that improve customer performance and satisfaction. This role is ideally based in Central Scotland (Borders area), with flexibility to travel widely across the territory. This role involves regular travel across the region. Engineers typically start their day from home and travel to customer sites, with average travel times of 1–2 hours each way depending on location. Occasional overnight stays may be required depending on customer needs.
Responsibilities (typical day)
- Installing and commissioning Videojet equipment at customer sites
- Performing maintenance, servicing, and troubleshooting on installed equipment
- Supporting product demonstrations and trials alongside the sales team
- Building strong customer relationships through excellent service and technical support
- Identifying improvement opportunities or service needs during customer visits
- Managing service cases from diagnosis through resolution with a strong sense of ownership
Essential requirements
- Experience in field service or technical service roles within an electrical, mechanical, or electromechanical engineering environment
- Strong electromechanical troubleshooting skills in industrial or production environments
- Valid driving licence and willingness to travel extensively across the assigned territory
- Ability to work independently while managing multiple service tasks and customer needs
- Experience with industrial coding and marking technologies (CIJ, laser coding, labeling, or similar systems) would be advantageous but is not essential
Benefits
- Competitive salary with commission scheme and annual salary review
- Company pension scheme
- Company car or van
- 25 days holiday plus public holidays
- Income protection & life assurance
- BUPA & Simplyhealth healthcare
- Professional onboarding and training programs
- Career coaching and development opportunities
- Attractive employee referral programme
- Enhanced maternity & paternity pay
- Employee Assistance Program (legal, financial, and counselling support)
Videojet is part of the Veralto family (NYSE: VLTO), a global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s global network, you become part of a culture where purpose meets possibility and the work you do has an everyday impact on resources and essentials we all rely on.
Field Service Engineer (Scotland, UK) employer: Videojet Technologies
Contact Detail:
Videojet Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Scotland, UK)
✨Tip Number 1
Get to know the company! Research Veralto and Videojet to understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for technical questions! Brush up on your electromechanical troubleshooting skills and be ready to discuss your past experiences. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Field Service Engineer (Scotland, UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service or technical roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and any relevant equipment experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with Videojet.
Showcase Your Customer Service Skills: Since this is a customer-facing role, make sure to highlight any experience you have in building strong relationships with clients. We value excellent service, so share examples of how you've gone above and beyond to support customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Videojet Technologies
✨Know Your Stuff
Make sure you brush up on your electromechanical troubleshooting skills and any relevant technologies like industrial coding and marking systems. Being able to discuss specific experiences where you've solved technical issues will show you're the right fit for the role.
✨Show Off Your Customer Skills
Since this is a customer-facing role, be prepared to share examples of how you've built strong relationships with clients in the past. Highlight your ability to communicate effectively and provide excellent service, as this will be key to succeeding in the interview.
✨Plan Your Journey
Given the travel involved, it’s a good idea to plan your route to the interview location. Arriving on time shows that you’re organised and respect others' time. Plus, it gives you a chance to relax before the interview starts!
✨Ask Smart Questions
Prepare some insightful questions about the company and the role. This could include asking about the team you'll be working with or how they measure customer satisfaction. It shows you're genuinely interested and have done your homework.