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- Tasks: Provide top-notch technical support for laser technology and assist customers with queries.
- Company: Join Videojet Technologies, a leader in innovative tech solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to expert in laser technology and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer care are essential.
- Other info: Dynamic team environment with plenty of chances to upskill and grow.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Support Engineer Laser Specialist role at Videojet Technologies. Hybrid role located in Huntingdon, England.
Responsibilities
- Act as the primary internal contact for all laser-related queries across Service and the wider business.
- Provide accurate, efficient, and high-quality technical assistance to customers via phone and email (75% with customers – Salesforce and phone).
- Upskill and support the technical support team on laser technology.
- Work closely with the engineering scheduler to allocate service engineers to off-site jobs.
- Maintain consistent, detailed logs and records of customer enquiries and service activities.
Qualifications
- Highly motivated with strong interpersonal and customer care skills.
- Ability to deliver exceptional technical support in a clear and professional manner.
- Strong attention to detail to maintain accurate records and follow service processes.
- Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
- Willingness and capability to train and support colleagues on laser technology.
Laser Specialist: Technical Support Engineer in Cambridge employer: Videojet Technologies
Contact Detail:
Videojet Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laser Specialist: Technical Support Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Videojet Technologies on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on laser technology. We want to show off our knowledge and confidence, so dive into the latest trends and challenges in the industry. It’ll impress the hiring team!
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or family. This will help us articulate our thoughts clearly and professionally, just like we’d need to do when providing technical support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Laser Specialist: Technical Support Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with laser technology and technical support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Technical Support Engineer role and how your interpersonal skills can benefit our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can convey complex information in a simple way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Videojet Technologies
✨Know Your Laser Tech
Make sure you brush up on your laser technology knowledge before the interview. Understand the basics and be ready to discuss how you've used this tech in past roles. This will show your passion and expertise, which is crucial for a Technical Support Engineer.
✨Practice Customer Scenarios
Since you'll be providing technical assistance to customers, think of common queries or issues they might face with laser products. Prepare clear, concise responses and practice how you'd communicate these solutions. This will help you demonstrate your customer care skills effectively.
✨Show Off Your Team Spirit
This role involves supporting and upskilling the technical support team. Be ready to share examples of how you've collaborated with colleagues in the past. Highlight any training or mentoring experiences to showcase your ability to work well within a team.
✨Attention to Detail is Key
Since maintaining accurate records is part of the job, be prepared to discuss how you ensure attention to detail in your work. Bring examples of how you've successfully managed logs or records in previous positions, as this will demonstrate your reliability and organisational skills.
