At a Glance
- Tasks: Install and maintain cutting-edge Videojet equipment at customer sites across the North West.
- Company: Join a leading company in industrial coding and marking technologies.
- Benefits: Competitive salary, company car, 25 days holiday, and comprehensive healthcare.
- Other info: Enjoy career growth opportunities and professional development in a dynamic environment.
- Why this job: Make a real impact by solving technical challenges and building strong customer relationships.
- Qualifications: Experience in field service or technical roles with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
Reporting to the Field Service Manager, the Field Service Engineer is responsible for installing, maintaining, and servicing Videojet equipment at customer sites across the North of the UK. This customer-facing role involves troubleshooting technical issues, installing new equipment, and supporting customers to ensure production lines operate efficiently. The position requires frequent travel across the territory with an average of 1–2 hours each way, and occasional overnight stays may be required.
Key Responsibilities
- Installing and commissioning Videojet equipment at customer sites.
- Performing maintenance, servicing, and troubleshooting on installed equipment.
- Supporting product demonstrations and trials alongside the sales team.
- Building strong customer relationships through excellent service and technical support.
- Identifying improvement opportunities or service needs during customer visits.
- Managing service cases from diagnosis through resolution with a strong sense of ownership.
Essential Requirements
- Experience in field service or technical service roles within an electrical, mechanical, or electromechanical engineering environment.
- Strong electromechanical troubleshooting skills in industrial or production environments.
- Valid driving licence and willingness to travel extensively across the assigned territory.
- Ability to work independently while managing multiple service tasks and customer needs.
- Experience with industrial coding and marking technologies (CIJ, laser coding, labeling, or similar systems) would be advantageous but is not essential.
Benefits
- Competitive salary with commission scheme and annual salary review.
- Company pension scheme.
- Company car or van.
- 25 days holiday plus public holidays.
- Income Protection & Life Assurance.
- BUPA & SimplyHealth healthcare.
- Professional onboarding and training programs.
- Career coaching and development opportunities.
- Attractive employee referral programme.
- Enhanced maternity & paternity pay.
- Employee Assistance Program (legal, financial, and counselling support).
Field Service Engineer (North West, UK) in Amersham employer: Videojet Technologies
As a Field Service Engineer with us, you'll join a dynamic team that values innovation and customer satisfaction in the heart of the North West. We offer a competitive salary, comprehensive benefits including a company vehicle, and a supportive work culture that prioritises your professional growth through tailored training and career coaching. With a focus on building strong customer relationships and a commitment to employee well-being, we ensure that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (North West, UK) in Amersham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have a lead on a Field Service Engineer role or can give you insider tips.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to troubleshooting and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past experiences with electromechanical systems and customer interactions. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer (North West, UK) in Amersham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in field service or technical roles, and don’t forget to showcase your troubleshooting skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Be sure to mention any relevant experience with industrial coding and marking technologies if you have it.
Show Off Your Customer Service Skills:Since this is a customer-facing role, make sure to highlight your ability to build strong relationships and provide excellent service. Share examples of how you've successfully supported customers in the past – we love to see that!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Videojet Technologies
✨Know Your Stuff
Make sure you brush up on your electromechanical troubleshooting skills. Familiarise yourself with Videojet equipment and any relevant technologies like CIJ or laser coding. Being able to discuss specific examples of your past experiences will show that you're not just knowledgeable but also passionate about the field.
✨Show Off Your Customer Skills
Since this role is customer-facing, be prepared to talk about how you've built strong relationships in previous positions. Think of examples where you’ve gone above and beyond to support a customer or resolve an issue. This will demonstrate your commitment to excellent service.
✨Plan Your Journey
Given the travel involved, it’s wise to plan your route ahead of time. Mentioning your willingness to travel and how you manage your time effectively can set you apart. It shows that you’re organised and ready for the demands of the job.
✨Ask Smart Questions
Prepare some insightful questions about the company culture, team dynamics, or specific challenges they face in the North West territory. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
