Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch sales support and ensure smooth order processing for customers.
- Company: Join Videndum, a leading multinational group in the Broadcast and Photographic markets.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible, supportive team culture with a focus on professional development.
- Why this job: Be the vital link between customers and sales teams, making a real impact.
- Qualifications: Experience in customer service and strong knowledge of ERP and CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Videndum is a multinational group, operating c20 brands that design, manufacture and sell technically advanced products that support the Broadcast, Cinema and Photographic markets. Listed on the London Stock Exchange with 2025 revenue of £230 million, Videndum employs c1,200 employees globally.
The purpose of this role is to ensure first class sales support by providing a professional sales order process and customer consultancy. It is the link between our customers, the regional sales managers and our internal organisation. The role is heavily responsible for ensuring customers receive product on time and as per expectations and also supporting the sales team with product information and pricing during the sales process. Each Sales Support Adviser works closely with a Regional Sales Manager to support the sales in their region.
Main Responsibilities and Tasks:
- Complete proper and timely order processing from order receipt to invoicing and preparation of dispatch in cooperation with freight forwarders and the external logistics service provider
- Advice and support to customers on the phone and by Email
- Determine customer needs through pro-active communication with the customer
- Receive inquiries, create and follow up on quotations, offer alternative solutions
- Accurate and timely data management in the ERP system
- Delivery date tracking in cooperation with the planning and purchasing departments
- Obtaining freight cost quotations and checking freight invoices
- Creation of special export documents
- Processing of letters of credit in cooperation with finance department
- Manage complaints and process returns, incl. preparation of credit requests
- Monitoring of credit limits and incoming payments in cooperation with Credit Control
- Maintenance of the customer master data in the ERP system
Knowledge and Skills:
Essential:
- Some years' experience in customer service / order processing / inside sales
- Very good knowledge and understanding of an ERP System, preferably IFS
- Very good knowledge of a CRM system (like SalesForce.com)
- Comprehensive PC know-how (MS Office)
- Fluent English speaking and writing
- Customer-oriented thinking and acting
- Independent and self-reliant way of working
- Ability to understand and process even complex business processes
- Communication skills
- Good manners and ability to work in a team
- High degree of flexibility, commitment, and resilience
- Absolute reliability
Desirable:
- Other language skills
Sales Support Adviser in Suffolk employer: Videndum plc
Contact Detail:
Videndum plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Adviser in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Videndum. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Videndum's products and their market. Show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 3
Practice your communication skills. As a Sales Support Adviser, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team at Videndum.
We think you need these skills to ace Sales Support Adviser in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Adviser role. Highlight your experience in customer service and order processing, and don’t forget to mention any ERP or CRM systems you’ve worked with. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Videndum. Share specific examples of how you’ve provided excellent sales support in the past and how you can bring that same energy to our team. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality. We appreciate good manners and a friendly tone!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have at Videndum!
How to prepare for a job interview at Videndum plc
✨Know Your Stuff
Make sure you understand Videndum's products and the markets they serve. Research their brands and be ready to discuss how your experience aligns with their needs, especially in sales support and customer service.
✨Showcase Your ERP Skills
Since the role requires knowledge of ERP systems, be prepared to talk about your experience with them. If you've worked with IFS or similar systems, share specific examples of how you've used them to improve order processing or customer interactions.
✨Demonstrate Customer Focus
This role is all about supporting customers, so highlight your customer service experience. Share stories that showcase your ability to understand customer needs, handle inquiries, and resolve complaints effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team you'll be working with. This shows your interest in the position and helps you gauge if it's the right fit for you. Ask about the sales process, team dynamics, or how success is measured in the role.