Spares Co-ordinator/Manager in Bury St Edmunds

Role Summary
This role is responsible for efficient and timely administration of data, products, and spare parts inventory through the Videndum service operation in Bury St Edmunds. To work with the appropriate Managers for Service and Repairs ensuring that enquiries, quotes, orders, planning, inventory planning, and project requirements are carried out in a customer focussed and professional manner. To carry out and be part of the overall Videndum Global Service and Repairs Team operation.

Work Location: Bury St Edmunds/Hybrid – 3 days a week (after initial training period) in the office at Bury St. Edmunds.

Your day-to-day might include:

• Manage service and spare parts inventory to maintain target stock and service levels
• Work closely with production planners to balance operational needs and business costs
• Set and maintain planning parameters, including order points and inventory requirements
• Support day-to-day planning and operational activity across the service function
• Take ownership of inventory processes, including pricing and parts store administration
• Coordinate new product introduction (service policies), engineering change notice/design changes, major warranty issues, and end-of-life planning
• Raise and manage distribution orders, purchase orders, and return material authorisations
• Collaborate with Product Managers to add sales parts into IFS
• Progress parts supply from manufacturing sites to improve delivery performance
• Provide administrative support and contribute to revenue target achievement.

Our Benefits

• Competitive Pay
• Salary Sacrifice Pension
• 25 Days Holidays + Bank Holidays
• Flexible Working Hours
• Enhanced Maternity and Paternity Benefits
• Employees Sharesave Scheme
• Volunteering Opportunities
• Fund Raising Events with our ESG programme - Action4Good
• Private Medical Insurance
• Life Assurance
• Free On-Site Parking and EV Charging
• And lots more!

What We’re Looking For

• Minimum 3 years’ experience in Parts Administration role, preferably engineering manufacture.
• Organised with high attention to detail.
• Ability to manage deadlines and work under pressure.
• Strong communication skills, with a proactive approach to engaging stakeholders.
• ESG as a key performance measure within our business.
• We are looking for individuals who share our commitment to supporting our environment, our communities, promoting diversity and operating ethically in everything we do.

Nice to Have

• SharePoint knowledge
• Significant experience of industry standard fully integrated ERP systems.
• IFS experience desired.

Education and Qualifications

• GCSE English and Maths – Grade C or above.
• Diploma or CMI Professional Management Qualification/Training (desirable)

Health and Safety
All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.

Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind. Our goal is to create a gender and culturally diverse workforce as we believe this is critical to our success. We are committed to attracting, developing, growing and retaining a diverse workforce. Talk to us about your flexible working aspirations - we're open to flexible hours to fit around family commitments.