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- Tasks: Provide top-notch sales support and ensure smooth order processing for customers.
- Company: Join Videndum, a leading multinational group in the Broadcast and Photographic markets.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Be the vital link between customers and sales teams, making a real impact.
- Qualifications: Experience in customer service and strong knowledge of ERP and CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Videndum is a multinational group, operating c20 brands that design, manufacture and sell technically advanced products that support the Broadcast, Cinema and Photographic markets. Listed on the London Stock Exchange with 2025 revenue of £230 million, Videndum employs c1,200 employees globally.
The purpose of this role is to ensure first class sales support by providing a professional sales order process and customer consultancy. It is the link between our customers, the regional sales managers and our internal organisation. The role is heavily responsible for ensuring customers receive product on time and as per expectations and also supporting the sales team with product information and pricing during the sales process. Each Sales Support Adviser works closely with a Regional Sales Manager to support the sales in their region.
Main Responsibilities and Tasks:- Complete proper and timely order processing from order receipt to invoicing and preparation of dispatch in cooperation with freight forwarders and the external logistics service provider.
- Advice and support to customers on the phone and by Email.
- Determine customer needs through pro-active communication with the customer.
- Receive inquiries, create and follow up on quotations, offer alternative solutions.
- Accurate and timely data management in the ERP system.
- Delivery date tracking in cooperation with the planning and purchasing departments.
- Obtaining freight cost quotations and checking freight invoices.
- Creation of special export documents.
- Processing of letters of credit in cooperation with finance department.
- Manage complaints and process returns, incl. preparation of credit requests.
- Monitoring of credit limits and incoming payments in cooperation with Credit Control.
- Maintenance of the customer master data in the ERP system.
- Essential: Some years' experience in customer service / order processing / inside sales.
- Very good knowledge and understanding of an ERP System, preferably IFS.
- Very good knowledge of a CRM system (like SalesForce.com).
- Comprehensive PC know-how (MS Office).
- Fluent English speaking and writing.
- Customer-oriented thinking and acting.
- Independent and self-reliant way of working.
- Ability to understand and process even complex business processes.
- Communication skills.
- Good manners and ability to work in a team.
- High degree of flexibility, commitment, and resilience.
- Absolute reliability.
- Desirable: Other language skills.
Sales Support Adviser in Bury St Edmunds employer: Videndum plc
Contact Detail:
Videndum plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Adviser in Bury St Edmunds
✨Tip Number 1
Get to know the company inside out! Research Videndum and its brands, so you can speak confidently about how your skills align with their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! As a Sales Support Adviser, you'll be the bridge between customers and the sales team. Role-play common scenarios with friends or family to boost your confidence in handling inquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Showcase your tech-savviness! Brush up on your ERP and CRM knowledge, especially if you have experience with IFS or Salesforce. Being able to demonstrate your familiarity with these systems can set you apart from other candidates.
We think you need these skills to ace Sales Support Adviser in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Adviser role. Highlight your experience in customer service and order processing, and don’t forget to mention any ERP or CRM systems you’ve worked with. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Videndum. Share specific examples of how you’ve provided excellent sales support in the past and how you can bring that same energy to our team. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better. Let’s get you on board!
How to prepare for a job interview at Videndum plc
✨Know Your Stuff
Make sure you understand Videndum's products and the markets they serve. Familiarise yourself with their brands and how they support the Broadcast, Cinema, and Photographic sectors. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about providing first-class sales support, be ready to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to communicate effectively and your knack for understanding customer needs.
✨Demonstrate ERP and CRM Proficiency
Brush up on your knowledge of ERP systems, especially IFS, and CRM tools like SalesForce.com. Be prepared to discuss your experience with these systems and how you've used them to streamline order processing or improve customer interactions.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company. This shows that you're not only interested in the position but also keen to understand how you can contribute to the team. Ask about the sales process, team dynamics, or how success is measured in the role.