Performance Coach

Overview

Performance Coach role at Videalert. Location: Oldham, Greater Manchester, United Kingdom. This is a full-time 37,5h/week role based in our Oldham office. The role is a 3-month fixed term basis to help and support our onboarding and quality efforts. You will be working closely with new and existing staff — making sure they feel welcomed, confident in their roles, and set up to succeed.

What You Will Be Doing

• Supporting new starters from their first day through induction, training, and into their roles
• Providing day-to-day coaching and feedback to help team members reach their potential
• Helping to design and deliver training sessions, workshops, and ongoing learning plans
• Taking part in recruiting great people for our customer contact teams
• Handling customer calls (both inbound and outbound) professionally and positively
• Working closely with the Onboarding & Quality Team Leader, HR, and wider teams
• Tracking performance, analysing data, and spotting areas for improvement
• Helping create a fair, supportive, and high-performing work environment

What We Are Looking For

• Someone who genuinely enjoys coaching and helping others grow
• Strong communication and listening skills
• Organised, proactive, and confident working with all levels of staff
• Experience in contact centre coaching and a good understanding of customer service best practices
• A calm, positive, and adaptable approach—especially when things get busy
• Comfortable with analysing performance data and using it to drive improvement
• A team player who’s also happy to take initiative

What’s in it for you?

• Hours: Great work life balance and only working 1 in 3 Saturdays
• Monday to Friday, working shifts between 8am – 8pm
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply.

A Bit About Us

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK\’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we\’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we\’re committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

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